Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davena Ward

Rock Hill,SC

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

21
21
years of professional experience

Work History

Manager/Bartender

Towne Tavern Of The Carolinas
09.2012 - Current
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Trained over 50 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Recruited and trained new bartenders to help maintain talented team.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Customer Service/Sales Development Representative

Label
06.2012 - 06.2017
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, and pricing.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 100% of issues

Regional Training Coordinator

Hooters Of America
12.2002 - 06.2010
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Directed training programs and development paths for managers and supervisors.
  • Directed field training to enhance participants' skills.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Managed new employee orientation training process for more than 50 employees each year.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Coordinated technical training and personal development classes for staff members.
  • Selected and assigned instructors to conduct specific training programs.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Coordinated and prioritized required training courses for several employees.

Education

Associates - Criminology

York Technical College
Rock Hill, SC
05.2025

Skills

  • Reconciling Cash Drawers
  • Customer Preferences
  • Attending Multiple Customers
  • Anticipating Guest Needs
  • Food Preparation and Safety
  • Patron Rapport
  • Responsible Alcohol Service
  • Safe Serving Knowledge
  • Food and Beverage Management
  • Guest Satisfaction
  • Suggestive Selling
  • Cash Register Operation
  • High-Volume Environments
  • Energetic and Outgoing
  • New Hire Training
  • Credit and Cash Transactions
  • Drink Consistency
  • Craft Cocktail Preparation
  • Customer Service
  • Group Reservations Management
  • Maintaining Clean Bar
  • Hospitality Service Expertise
  • Complex Problem-Solving
  • Staff Management

Timeline

Manager/Bartender

Towne Tavern Of The Carolinas
09.2012 - Current

Customer Service/Sales Development Representative

Label
06.2012 - 06.2017

Regional Training Coordinator

Hooters Of America
12.2002 - 06.2010

Associates - Criminology

York Technical College
Davena Ward