David Corder
Westminster
Summary
Knowledgeable, hard-working Electrical Foreman committed to overseeing planning, scheduling and safety of crew. Proven track record running manpower on residential job sites. Projects professional image with positive attitude, strong work ethic to effectively run jobs and teach others. Detail-oriented Superintendent brings extensive construction background and specialized experience on challenging projects. Smoothly leads team members to meet goals, maximize performance and maintain important safety standards. Knowledgeable about applicable codes and industry best practices. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
DR Horton Homes
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
Electrical Supervisor
Landmark Electric LLC
03.2010 - 07.2023
- Prepared and planned worksites to help jobs run smoothly.
- Trained and monitored employees to teach daily tasks and improve performance.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Reviewed and monitored cost and man-hour budget for installation process to develop staff facilities, equipment and tool requirement plan.
- Kept production team moving forward for progress in daily site operations.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Obtained specifications and directed work for construction crews.
- Enforced safety regulations and penalized workers for not following work safety agreements.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
Education
Some College (No Degree) - Business Management
Austin Community College
Austin, TXSkills
- Worker Supervision
- Multi-Project Coordination
- Materials Estimation
- Employee Training
- Procedure Planning
- Safe Operating Procedures
- Specifications Conformance
- Supply Ordering
- Blueprint Reading
- Hiring and Onboarding
- Problem Solving
- Dependable and Hardworking
- Hand and Power Tool Operation
- Team Leadership
- Verbal and Written Communication
- Site Measuring and Marking
- Schedule Determination
- Decision Making
- Assignment Delegation
- Risk Management
- Documentation and Recordkeeping
- Problem-Solving
- Cross-Functional Collaboration
- Work Monitoring
- Hiring Determinations
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Documentation
Education and Training
other,Austin, TX
Contact
Round Rock, TX 78681
Timeline
Customer Service Representative
DR Horton Homes
07.2023 - Current
Electrical Supervisor
Landmark Electric LLC
03.2010 - 07.2023
Some College (No Degree) - Business Management
Austin Community College
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