David English Jr.
Conway
Summary
Hardworking college student, who always puts his best foot forward. I have a profound experience in hospitality, customer service, team work, and working in fast paced environments. I am an Eagle Scout, member of the Coastal Carolina University ROTC program and a member of the South Carolina National Guard. I am always looking for ways to improve myself and the people around me, and never accept anything less than the best from myself.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Marriott
05.2023 - 03.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Facilitated welcoming environment, greeting guests upon arrival.
Server
Alamo Drafthouse
02.2022 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Busser/Host/To-Go
Outback Steakhouse
02.2021 - 02.2022
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Education
Advanced High School Degree - General Studies
Sherando High School
Stephens City, VA05.2022
Bachelor In Intelligence And Security Studies - Intelligence
Coastal Carolina University
Conway, SCSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Credit and cash payments
- Guest relations
- Guest accommodations
- Microsoft office
- File management
- Conflict management
- Computer skills
- Staff training
- Nightly audits
Accomplishments
- Eagle Scout
- Deans List
- ROTC
- South Carolina Army National Guard
Timeline
Front Desk Agent
Marriott
05.2023 - 03.2025
Server
Alamo Drafthouse
02.2022 - 06.2022
Busser/Host/To-Go
Outback Steakhouse
02.2021 - 02.2022
Advanced High School Degree - General Studies
Sherando High School
Bachelor In Intelligence And Security Studies - Intelligence
Coastal Carolina University
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