Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Wayne Hourihan

Greer

Summary

Results-driven Automotive Service Manager with proven ability to complete tasks efficiently and boost productivity. Possess specialized skills in customer service management, operational workflow optimization, and financial oversight within automotive service environments. Excel in communication, leadership, and problem-solving, ensuring smooth operations and high-quality service delivery.

Overview

24
24
years of professional experience

Work History

Automotive Service Manager

Kevin Whitaker Chevrolet And Cadillac
Greenville
08.2023 - 07.2025
  • Developed service strategies that improved customer experience and retention.
  • Conducted performance reviews and delivered constructive feedback to team members.
  • Resolved warranty claims by facilitating communication between customers and manufacturers.
  • Addressed customer disputes by actively listening and implementing suitable solutions.
  • Scheduled preventive maintenance services based on manufacturer's guidelines.
  • Provided repair estimates and recommended additional services when necessary.
  • Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
  • Maintained professionalism during stressful situations and effectively diffused conflicts.

Automotive Service Manager

Fred Anderson Toyota of Asheville
Asheville
01.2020 - 03.2023
  • Conducted performance reviews and delivered constructive feedback to enhance team effectiveness.
  • Hired, trained, and supervised automotive service technicians to ensure high-quality service delivery.
  • Resolved customer disputes by actively listening and identifying suitable solutions.
  • Monitored shop productivity reports to assess goal achievement and operational efficiency.
  • Developed relationships with vendors to secure cost-effective repair solutions for customers.
  • Analyzed repair orders to identify trends in vehicle issues and optimize parts usage.
  • Coordinated daily operations to align with annual budgetary goals.
  • Created marketing plans for service department to increase customer engagement.

Automotive Supervisor

Bradshaw Automotive Group
Greer
06.2016 - 12.2019
  • Supervised daily operations for automotive service department to ensure excellence in service delivery.
  • Resolved customer inquiries and service issues to enhance satisfaction and loyalty.
  • Conducted regular performance evaluations for team members to promote professional development.
  • Reviewed and addressed customer complaints regarding vehicle service, implementing corrective actions as necessary.
  • Investigated complaints related to defective parts or workmanship to uphold quality standards.
  • Ensured strict adherence to company policies and procedures across all automotive services.
  • Implemented preventive maintenance programs, reducing long-term repair costs for customers.
  • Prepared detailed invoices upon completion of service orders for clear customer communication.

Service Advisor

Bradshaw Automotive Group
Greer
08.2006 - 02.2016
  • Educated clients on vehicle maintenance and recommended appropriate services.
  • Communicated customer concerns effectively to technicians for swift resolution.
  • Managed service records and upheld organized documentation systems.
  • Resolved customer issues promptly to enhance overall satisfaction levels.
  • Trained new staff on customer service processes and best practices.
  • Responded promptly to customer inquiries via phone, email, or in person.
  • Greeted customers professionally, addressing needs and inquiries efficiently.
  • Reviewed completed service orders to verify adherence to dealership standards.

Auto Center Manager

Sears Auto Center
Greenville
05.2001 - 06.2009
  • Oversaw daily operations of automotive service and repair teams to ensure efficiency.
  • Managed inventory and ordered parts to maintain availability for repairs.
  • Trained staff on customer service best practices to enhance client interactions.
  • Implemented safety protocols to ensure a secure work environment for all personnel.
  • Resolved customer complaints effectively, improving overall satisfaction levels.
  • Reviewed repair orders for accuracy before submission to billing department.
  • Prepared individualized estimates based on customer needs and vehicle conditions.
  • Developed relationships with local vendors to secure competitive pricing on parts.

Education

Some College (No Degree) - Criminal Justice

Midlands Technical College
West Columbia, SC

Skills

  • Attention to detail
  • Customer satisfaction
  • Dealership management
  • Good judgment
  • Adaptability
  • Teamwork
  • Professionalism
  • Multitasking

Affiliations

I enjoy going to High School football games with my son who is attending. I stay active and I have always enjoyed playing basketball, hiking, road trips, and baseball.

Accomplishments

While working at Fred Anderson Toyota, we exceeded budgeted sales and profit goals 90% of the time. I had great success in sales as a service advisor and was the top in sales and profit each year I was in that position.

Languages

English
Professional

References

References available upon request.

Timeline

Automotive Service Manager

Kevin Whitaker Chevrolet And Cadillac
08.2023 - 07.2025

Automotive Service Manager

Fred Anderson Toyota of Asheville
01.2020 - 03.2023

Automotive Supervisor

Bradshaw Automotive Group
06.2016 - 12.2019

Service Advisor

Bradshaw Automotive Group
08.2006 - 02.2016

Auto Center Manager

Sears Auto Center
05.2001 - 06.2009

Some College (No Degree) - Criminal Justice

Midlands Technical College

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Wayne Hourihan