David Sowell
Irmo
Summary
Dynamic Patient Services Manager with a proven track record at Quest Diagnostics, enhancing operational efficiency and patient satisfaction. Skilled in team management and productivity improvement, I successfully reduced wait times and drove profitability. Adept at problem-solving and utilizing Excel for data analysis, I foster a collaborative environment to achieve exceptional service delivery.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Patient Services Manager
Quest Diagnostics
09.2009 - Current
- Led patient service initiatives to enhance operational efficiency and satisfaction.
- Train supervisors to improve staff performance and service delivery standards.
- Improved appointment scheduling processes, resulting in reduced wait times for patients.
- Drive Metric performance(Test Not Performed, Wait Times, Patient Satisfaction, etc)
- Monitor financial performance of sites and drive profitability
- Manage Team of 8 supervisors across SC,NC and GA.
- Manage onboarding of new sites and new customers.
- Work with commercial/sales to drive growth and reduce customer attrition.
Site Supervisor
Quest Diagnostics
03.2000 - 08.2009
- Supervised daily site operations to ensure compliance with safety and quality standards.
- Coordinated workflow between phlebotomy, logistics, specimen management, client services and technical to ensure optimal efficiency and productivity.
- Trained laboratory testing personnel(MLT, MTs) on best practices and operational procedures to enhance skill development.
- Implemented process improvements that reduced downtime and increased overall performance in technical department.
- Supervised client services, specimen processing and stat lab.
- Monitored QC, instrument maintenance, coded invoices, reviewed financial reports, and completed CAPEX request.
MLT/MT/PM Technical Supervisor
Quest Diagnostics
02.1989 - 03.2000
- Performed Lab Testing
- Responsible for scheduling for technical staff
- supervised technical staff and processors on p.m. shift
- Performed and monitored technical instrument maintenance
MLT
Midlands Oncology Associates
07.1991 - 02.2000
- Performed lab testing-chemistry/hematology
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Performed phlebotomy
- Performed instrument maintenance and monitored QC
Phlebotomist
Providence Hospital
07.1985 - 06.1989
- Performed venipunctures and capillary draws with precision to ensure sample integrity.
- Maintained accurate patient records and lab documentation for compliance and quality assurance.
- Trained junior staff on phlebotomy techniques and safety protocols to enhance team performance.
- Collaborated with healthcare professionals to streamline patient intake processes for improved efficiency.
SC State Senate Page
State of SC
11.1984 - 01.1989
- Prepared committee room for Election Law Study Committee Meetings
- Prepared Vouchers for SC Senators that attended Election Law Study Committee Meetings following per diem regulations.
- Ran errands
Education
Bachelor of Science - Biology
University of South Carolina
Columbia, SCAssociate of Applied Science - Medical Laboratory Technology
York Technical College
Rock Hill, SCAndrew Jackson High School
Kershaw, SCSkills
- Office management
- Patient relations
- Productivity improvement
- Payment collection
- Excell
- Word
- Patient satisfaction
- Effective problem solving
- Team management
Accomplishments
- Integral Member of Doctor's office lab staff had two consecutive on site inspections(COLA) resulting in no deficiencies.
- Featured in Physicians Office Laboratory Magazine for outstanding physician's office laboratory performance.
- As Quest Diagnostics Lab Supervisor-received ASCP inspection with no deficiencies.
- Managed the successful onboarding and integrations of two laboratory acquisitions(Solstas and Labtech) in SC territory
- Received Highest employee satisfaction rating among supervisors in southeast business unit.
Certification
- MLT ASCP certified
- MT ASCP certified
Timeline
Patient Services Manager
Quest Diagnostics
09.2009 - Current
Site Supervisor
Quest Diagnostics
03.2000 - 08.2009
MLT
Midlands Oncology Associates
07.1991 - 02.2000
MLT/MT/PM Technical Supervisor
Quest Diagnostics
02.1989 - 03.2000
Phlebotomist
Providence Hospital
07.1985 - 06.1989
SC State Senate Page
State of SC
11.1984 - 01.1989
Bachelor of Science - Biology
University of South Carolina
Associate of Applied Science - Medical Laboratory Technology
York Technical College
Andrew Jackson High School