David Stone
Gray Court
Summary
Highly skilled Service Manager with relevant background in leadership customer focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem solving skills, and a keen ability to multitask under pressure. Demonstrate success in improving customer satisfaction level, streamlining operations, and fostering positive work environment. Personable service manager driving process optimism and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands , keeps abreast of and complies with federal, state, and local regulations that affect service operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Equipment Service Manager
Herc Rentals
Greer
03.2018 - Current
- Assigned work and monitor performance of project personal.
- Develop and maintain relationships with customers, vendors, and suppliers.
- Produced thorough, accurate and timely reports of project activity.
- Represent the service department in executive meetings, providing reports and insights on performance and initiatives.
- Updated and maintain service records and documents for compliance and quality assurance.
- Held regular one on one meetings with employees to review performance and priorities and provide feedback.
- Trained and mentored staff to enhance team performance.
- Coordinated customer service initiatives to improve client satisfaction.
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Implemented CRM systems to streamline sales processes and improve customer interactions.
Equipment Service Technician
United Rentals
Greenwood
08.1999 - 03.2018
- Diagnosed equipment malfunctions using advanced troubleshooting techniques and specialized tools.
- Managed a high volume of service calls daily, ensuring prompt response times and efficient resolution of issues.
- Collaborated with customers to identify their specific needs and provide tailored solutions for equipment repair or replacement.
- Maintained accurate records of all service activities, including detailed notes on diagnosis, repairs performed, parts used, and customer interactions.
- Ordered necessary parts and supplies in a timely manner to ensure availability for upcoming service appointments.
- Implemented preventive maintenance programs for clients to minimize downtime and extend the lifespan of their equipment.
- Conducted regular inspections to identify potential problems before they escalated into major breakdowns or safety hazards.
Education
High school diploma -
Laurens Dist 55 High School
Laurens, SCSkills
- Productivity monitoring
- Mechanical troubleshooting
- Workflow management
- Leadership
- Mechanical knowledge
- Critical thinking
- Compliance management
- Crew leadership
- Customer service
- Service writing
- Employee relations
- Customer engagement
- Equipment maintenance
- Client relationship management
- Sales strategy development
Certification
- Driver's License
- Journeymen card
- Management courses
- CDL
Timeline
Equipment Service Manager
Herc Rentals
03.2018 - Current
Equipment Service Technician
United Rentals
08.1999 - 03.2018
High school diploma -
Laurens Dist 55 High School