Hi, I’m
David T. Richardson
Chapin
Summary
Data-driven Strategy & Operations leader with 15+ years of experience partnering with Sales, Operations, Product, and Executive Leadership to drive incremental revenue, customer retention, and operational efficiency. Proven ability to translate complex datasets into actionable insights, build scalable decision-making frameworks, and lead high-impact initiatives from concept through execution. Known for first-principles problem solving, executive-level storytelling, and owning ambiguous initiatives in fast-paced environments. Extensive experience supporting enterprise-scale sales organizations through analytics, dashboards, performance reporting, and go-to-market execution.
Overview
2026
years of professional experience
1
Certification
Work History
Dirty V LLC (Food Truck & Catering)
Owner & Operator
01.2023 - Current
Job overview
- Built and operated a food business end-to-end, including menu development, pricing, marketing, and sales.
- Leveraged digital platforms like DoorDash via Square for order fulfillment, analyzing transaction data to optimize pricing and inventory decisions.
Verizon
Senior Analyst – National Operations (Strategy & Analytics)
01.2019 - 01.2025
Job overview
- Drove $230M+ in incremental revenue by identifying performance gaps, analyzing customer and sales data, and executing value-based sales strategies across enterprise channels.
- Owned cross-functional strategic initiatives spanning Sales, Customer Service, Training, Product, and Vendor partners to improve retention, digital adoption, and revenue mix.
- Designed and delivered executive-level dashboards, reports, and insights to VPs and Directors, translating complex data into clear, actionable recommendations.
- Led initiatives that improved first-call resolution, close rates, and customer experience through data-backed coaching frameworks and process optimization.
- Partnered with Product and Digital teams to improve adoption of customer-facing tools, increasing utilization from 4% → 60% through analytics-driven enablement strategies.
- Built repeatable decision-making frameworks used across enterprise teams to identify upsell, retention, and digital engagement opportunities.
- Served as a trusted advisor to senior leadership on revenue risk, churn mitigation, and go-to-market execution.
- Key Initiative Impact: Designed gamification and incentive frameworks contributing to 23.5% upgrade increases and sustained retention improvements.
- Key Initiative Impact: Reduced transfer rates by 100 bps while increasing close rates by 70 bps during volume growth periods through Sales Process Optimization.
- Enterprise strategy and analytics partner supporting national Inside Sales, Customer Service, Retail, and Digital organizations.
Verizon
Acting Senior Manager / Lead Supervisor
01.2016 - 01.2019
Job overview
- Led large-scale operational teams while partnering closely with Strategy, HR, Training, and Analytics.
- Directed organizations of 100–300+ employees, consistently delivering top-tier performance in sales and customer experience.
- Designed and executed career development and leadership pipelines, increasing internal promotions by 25%.
- Led data-driven performance reviews, calibrations, and improvement plans across supervisors and frontline teams.
- Acted as senior leadership proxy, managing escalations, performance risk, and operational priorities.
- Implemented best-practice frameworks that significantly increased NPS, revenue per contact, and employee engagement.
Verizon
Customer Service Supervisor / Technical Coordinator
01.2005 - 01.2016
Job overview
- Managed performance, quality, and operational execution across technical and customer service teams.
- Led enterprise system migrations and billing conversion projects.
- Served as escalation lead and subject-matter expert for complex customer and technical issues.
- Supported hiring, training, and onboarding for new operational teams.
McDonald’s
Hiring Manager
1998 - 2006 (8 education.years_Label)
Job overview
- Led recruitment strategies to attract top talent for various restaurant positions.
- Developed training programs to enhance employee skills and improve service quality.
- Implemented performance evaluation processes to drive employee engagement and accountability.
- Streamlined hiring procedures, reducing time-to-fill for critical roles across multiple locations.
Education
Midlands Technical College
Associate Degree from Business Administration
University Overview
Certifications/Training
Skills
Strategy & Analytics
Certification
- Lean Six Sigma (VLSS – Verizon)
- Design Thinking
- Agile Methodologies
Timeline
Owner & Operator
Dirty V LLC (Food Truck & Catering)
01.2023 - Current
Senior Analyst – National Operations (Strategy & Analytics)
Verizon
01.2019 - 01.2025
Acting Senior Manager / Lead Supervisor
Verizon
01.2016 - 01.2019
Customer Service Supervisor / Technical Coordinator
Verizon
01.2005 - 01.2016
Midlands Technical College
Associate Degree from Business Administration
Hiring Manager
McDonald’s
1998 - 2006 (8 education.years_Label)