David M Straub
Conway
Summary
Accomplished operations leader with over 20 years in hospitality management. Expertise in facility management, team leadership, and implementing strategic initiatives. Committed to optimizing processes that elevate operational efficiency and guest satisfaction.
Overview
22
22
years of professional experience
Work History
Director of Operations
EOS Hospitality (Embassy Suites Resort)
Myrtle Beach
05.2015 - Current
- Worked directly for the Managing Director of Kingston Resorts from 2015-2023
- Directly managed: Health Club, Spa, Retail, Recreation over the past 21 years.
- Managed capital projects for Kingston Resorts 2024 $3.2M & 2025 $3.3M
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
- Conducted regular quality audits to assess operational effectiveness and compliance.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Managed daily operations of hospitality services for guest satisfaction.
- Coordinated maintenance schedules to ensure facility readiness and safety.
- Implemented operational procedures to streamline workflows and improve efficiency.
- Conducted regular inspections of property to maintain high standards.
- Collaborated with department heads on budget planning and resource allocation.
- Developed strategic initiatives to enhance guest experiences and operational effectiveness.
- Worked with management team to develop operational goals aligned with business strategy.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Delegated work to staff, setting priorities and goals.
Director of Sport and Health Club
Hilton Hotels (Embassy Suites Resort)
Myrtle Beach
05.2005 - 05.2015
- Managed staff recruitment, training, and performance evaluations for hotel personnel.
- Developed and implemented marketing strategies to enhance guest experiences.
- Oversaw budget planning and financial management for resort activities.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
Corporate SC Sales Manager
Hilton Hotels (Embassy Suites Resort
Myrtle Beach
05.2004 - 05.2005
- Established relationships with key clients, while maintaining existing customer base.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
Education
Campbell Memorial High School
Campbell, OHSkills
- Budget management
- Operations strategy
- Quality assurance
- Process optimization
- Facility management
- Customer service
- Departmental Forecasting
- Capital Projects
Accomplishments
2011 1st Quarter - Wish Award - Winner in Spreading Hospitality
Timeline
Director of Operations
EOS Hospitality (Embassy Suites Resort)
05.2015 - Current
Director of Sport and Health Club
Hilton Hotels (Embassy Suites Resort)
05.2005 - 05.2015
Corporate SC Sales Manager
Hilton Hotels (Embassy Suites Resort
05.2004 - 05.2005
Campbell Memorial High School