Dawn Melendez
Columbia
Summary
Detail-oriented professional with extensive experience in customer service and healthcare support. Known for enhancing patient satisfaction through effective communication and collaborative problem-solving.
Overview
16
16
years of professional experience
Work History
MSA
WJB VA DORN
Columbia
12.2023 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers with requests and resolved inquiries to enhance overall satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Earned recognition from management for consistently delivering exceptional customer service.
- Leveraged software and tools to streamline processes and enhance operational performance.
- Completed day-to-day duties accurately and efficiently.
Unit Secretary
Prisma Health Richland
Columbia
11.2010 - 12.2023
- Managed patient records and ensured accurate documentation in electronic systems.
- Coordinated patient scheduling and optimized office workflow for efficiency.
- Assisted medical staff by preparing necessary documentation for patient care.
- Communicated effectively with patients, families, and healthcare professionals daily.
- Maintained inventory of office supplies and ordered items as needed.
- Handled incoming calls and addressed inquiries with professionalism and accuracy.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Monitored unit supply levels and notified management of ordering needs.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians' paperwork, including lab test requests.
- Prepared documents for signature by physicians or other authorized personnel.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Compiled physical and digital documents, charts, and reports.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Communicated with management to facilitate efficient unit operation.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Maintained a clean and organized front desk and reception area.
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Provided general support and assistance to the healthcare team.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Anesthesia Technician
Palmetto Health Baptist
Columbia
12.2012 - 05.2013
- Maintained anesthesia equipment and ensured proper functionality.
- Conducted routine checks on equipment calibration and safety standards.
- Managed inventory of anesthesia drugs and supplies effectively.
- Prepared and organized anesthesia supplies for surgical procedures.
- Collaborated with surgical teams to streamline workflow in the operating room.
- Responded promptly to emergencies, providing support to medical personnel.
- Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
- Prepared operating rooms by setting up necessary equipment such as monitors, ventilators, IV pumps.
- Coordinated and set up supplies and equipment for planned procedures.
- Checked expiration dates on all medications prior to use in order to ensure safety of patients.
- Kept work areas and equipment clean and sanitized for optimal protection.
- Adhered strictly to infection control standards while preparing operating rooms for use.
Education
GED -
Brookland Cayce High School
West Columbia, SC06-2001
Skills
- Patient scheduling
- Clinical documentation
- Medical terminology
- Healthcare compliance
- Office administration
- Customer relationship management
- Customer service
Timeline
MSA
WJB VA DORN
12.2023 - Current
Anesthesia Technician
Palmetto Health Baptist
12.2012 - 05.2013
Unit Secretary
Prisma Health Richland
11.2010 - 12.2023
GED -
Brookland Cayce High School