Dawn Taft
Summerville
Summary
Proactive professional with a solid background in property management. Known for exceptional customer relationship management and conflict resolution skills, enhancing operational standards and ensuring compliance across all properties.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Associa Carolinas
Summerville
03.2022 - Current
- Assisted in preparing property budgets and financial reports accurately.
- Conducted property inspections to ensure compliance with standards.
- Updated tenant records and maintained accurate database information consistently.
- Supported leasing activities by conducting property tours for prospective tenants.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Handled resident complaints and expedited maintenance requests.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Kept records of correspondence with residents and tenants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Explained policies and procedures to tenants and enforced rules.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Oversaw daily operations, maintenance, and administration of various properties.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Escalated critical issues to property manager to promote immediate resolution.
- Checked common areas regularly to keep neat, clean and free of debris.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Ensured compliance with all applicable laws related to fair housing practices.
- Met with clients to negotiate management and service contracts.
After School Director
Berkeley County School District
Summerville
08.2019 - 02.2022
- Supervised daily activities and ensured student safety during after-school programs.
- Planned engaging educational and recreational activities for diverse student groups.
- Collaborated with teachers and staff to support curriculum-related projects.
- Organized and facilitated team-building exercises to promote social skills among students.
- Trained new staff on procedures and best practices for after-school implementation.
- Monitored behavior and resolved conflicts to maintain a positive environment.
- Encouraged positive behavior through positive reinforcement techniques.
- Provided assistance with mealtime routines and ensured that all food allergies were taken into account when preparing snacks.
- Provided guidance and support to elementary school-aged children in an after-school program.
- Assisted with homework completion and provided tutoring when needed.
- Evaluated student work samples for quality assurance purposes.
- Led small groups of students in various activities such as arts and crafts projects or problem solving exercises.
- Coordinated field trips to local museums or other places of interest to promote learning outside the classroom environment.
- Collaborated with parents and guardians regarding student progress and concerns about their child's development or behavior.
- Assisted with the preparation of snacks for the students throughout the day.
- Developed lesson plans for a variety of topics such as art, music, science, math, reading comprehension.
- Served as a role model for proper conduct by displaying professional attitude at all times.
- Organized games and activities to foster physical, social, and educational development of the students.
- Monitored student performance during class times to ensure safety regulations were followed.
- Recorded details on student arrival and departure times and methods, releasing young students only to known parents or caretakers.
- Prepared facilities for activities before student arrival and led students in cleaning and securing program areas after meetings.
- Planned program events, coordinating special guests, and volunteers and implementing promotion strategies to garner attention.
- Instilled positive behavioral habits through enforcement of school rules and program policies and procedures.
- Enrolled new members in program, gathering personal information, and administering new member survey questions.
- Communicated suspicious or dangerous behavior to school administration and parents.
- Published monthly calendar of events for distribution to current and prospective members and posting around campus to increase awareness of activities.
- Designed and administered assessments to evaluate student performance in target areas, communicating results, and individual progress with parents and teachers.
- Implemented behavior management techniques to maintain a positive and productive program environment.
- Collected and analyzed feedback from students, parents, and school officials to inform continuous improvement.
- Coordinated and led educational and recreational activities to enhance student learning and enjoyment.
- Monitored student progress and provided feedback to parents and school staff.
- Conducted regular evaluations of program effectiveness and made adjustments as needed.
- Supervised groups of students, ensuring a safe and supportive environment.
- Collaborated with school teachers to align after-school activities with the regular academic curriculum.
- Trained and mentored new staff and volunteers on program policies and procedures.
- Ensured compliance with all local, state, and federal regulations regarding child welfare and safety.
- Designed and implemented engaging after-school curriculum promoting academic, social, and emotional development.
- Facilitated group discussions and workshops to improve students' communication and teamwork skills.
- Managed daily program logistics, including activity scheduling, materials preparation, and space organization.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Remained calm and patient in student interactions to support individual growth and development.
- Prepared and graded subject tests for students.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Led students through safety procedures for active shooter and fire drills.
Restaurant Manager
Cafe 970
North Charleston
01.2017 - 09.2020
- Oversaw daily restaurant operations and ensured compliance with health regulations.
- Developed and implemented effective inventory management practices.
- Conducted regular staff meetings to enhance team communication and performance.
- Resolved customer complaints and ensured satisfactory dining experiences.
- Monitored food quality and presentation standards for all menu items.
- Collaborated with suppliers to maintain optimal stock levels of ingredients.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
High School Diploma -
RB Stall High School
North Charleston, SC06-1988
Some College (No Degree) - Culinary
Trident Technical College
Charleston, South Carolina, SCSkills
- Budget management
- Property inspections
- Lease administration
- Tenant relations
- Financial reporting
- Customer relationship management
Timeline
Assistant Property Manager
Associa Carolinas
03.2022 - Current
After School Director
Berkeley County School District
08.2019 - 02.2022
Restaurant Manager
Cafe 970
01.2017 - 09.2020
High School Diploma -
RB Stall High School
Some College (No Degree) - Culinary
Trident Technical College