Dawson Caldwell
Easley
Summary
Adaptable and results-driven professional with a diverse skill set spanning customer service, warehouse operations, team leadership, and coaching. Proven ability to thrive in dynamic environments, quickly learn new tasks, and collaborate effectively with diverse teams. Eager to leverage my strong work ethic and interpersonal skills to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Adult Sports Coach
BlocHaven
04.2024 - Current
- Developed relationships with clients to provide ongoing support and encouragement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Created and implemented innovative strategies to engage clients.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Analyzed client feedback to adjust coaching sessions accordingly.
Crew Lead
BlocHaven
07.2023 - Current
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
Warehouse Operations Associate
Adidas
07.2021 - 06.2023
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained accurate inventory records, ensuring stock levels were up-to-date and available for order fulfillment.
- Operated equipment while observing standard safety procedures.
- Collaborated closely with other departments such as purchasing, production and sales teams in order to resolve any potential issues related to stocking or availability.
Service Professional
Longhorn Steakhouse
04.2018 - 04.2021
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 500 customers each day.
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Learned other teammates' work tasks to train as backup.
Education
No Degree - Psychology
Coastal Carolina University
Conway, SCHigh School Diploma -
Easley High School
Easley, SC05.2017
Skills
- Excellent work ethic
- Detail-oriented
- Customer Service
- Complaint resolution
- Product Knowledge
- Quality assurance
- Stocking and replenishing
- Creative problem solving
- Equipment operation
Accomplishments
Helped in building, stocking, team-leading, and running, of the temporary Adidas store during the 2022 Boston Marathon.
Timeline
Adult Sports Coach
BlocHaven
04.2024 - Current
Crew Lead
BlocHaven
07.2023 - Current
Warehouse Operations Associate
Adidas
07.2021 - 06.2023
Service Professional
Longhorn Steakhouse
04.2018 - 04.2021
High School Diploma -
Easley High School
No Degree - Psychology
Coastal Carolina University
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