Dayana Lovett

- Manage full-cycle recruitment for hourly hospitality roles, including posting, screening, interviewing, and hiring.

- Facilitate onboarding and orientation, ensuring compliance with company and client requirements.

- Coordinate staffing logistics for events ensuring client satisfaction and operational efficiency.

- Develop and maintain long-term relationships with hotel managers and department heads to anticipate staffing and event needs.

- Promote new services and support business development through client networking and referrals.

- Process payroll and manage employee hours using multiple timekeeping platforms, ensuring accuracy and timely payment.

- Coordinated group bookings, contracts, and event logistics to ensure guest satisfaction.

- Assisted in managing client relationships, ensuring timely communication and follow-up.

- Maintained client relationships and support revenue growth initiatives.

- Supported sales team in preparing proposals and presentations for potential clients.

- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.

- Provided exceptional customer service, addressing inquiries and resolving issues promptly.

- Coordinated room assignments and maintained accurate guest records using hotel management software.

- Assisted in training new front desk staff on procedures and best practices for guest interactions.