Dea Jones
Greenville
Summary
Dedicated and knowledgeable professional with over 15 years of extensive experience delivering exceptional customer service to diverse clientele. Proven ability to quickly assess customer needs and provide tailored, effective solutions. Skilled in resolving complex concerns, cultivating strong client relationships, and delivering in-depth product guidance. Experienced in guiding teams, streamlining workflows, and supporting personnel development to strengthen service performance. Committed to optimizing processes to boost operational efficiency and consistently elevate customer satisfaction levels.
Overview
11
11
years of professional experience
Work History
Patient Access Service Representative
Prisma Health - Baptist Easley Hospital
08.2023 - Current
- Prepare and distribute accurate reports and documentation, including surgical and clinical reports, resulting in an increase in efficiency.
- Conduct insurance verifications and coordinate benefits, ensuring compliance with third-party requirements and maximizing reimbursement.
- Communicate financial responsibilities to patients in a new approach, resulting in fewer delinquent accounts.
- Provide administrative coverage for front desk and clinics, including monitoring appointments and answering multi-line calls.
- Complete patient registration, verify personal information, and collect payments with meticulous attention to detail.
- Ensure accurate documentation of insurance information and outstanding balances to facilitate smooth billing and financial processes.
Supervisor / Manager On Duty
Hilton / Hampton Inn Historic District
05.2021 - Current
- Cultivate and maintain satisfactory guest relations by demonstrating in-depth knowledge of hotel services and local areas to effectively address guest inquiries.
- Conduct research on competition, leading to strategic room rate modifications and optimization of revenue by identifying threshold/sold-out nights for the property.
- Balance and reconcile procurement/expense, revenue, and payroll accounts, ensuring accuracy and compliance with accounting standards.
- Knowledge and understanding of state and federal labor laws and regulations that impact human resources/employment.
- Ability to work within a fast-paced, team-focused environment. Ability to meet multiple deadlines and identify/solve problems creatively.
- Experiences in recruiting, screening, interviewing, and assisting in the development and implementation of proactive strategies.
Patient Access Service Representative
Medical University of South Carolina
06.2018 - 08.2023
- Provide administrative coverage for front desk and clinics, including monitoring appointments and answering multi-line calls
- Complete patient registration, verify personal information, and collect payments with meticulous attention to detail
- Ensure accurate documentation of insurance information and outstanding balances to facilitate smooth billing and financial processes.
Customer Service Representative
Wild Dunes Resort
05.2018 - 03.2020
- Managed front desk operations, including check-in/check-out, resulting in a 95% customer satisfaction rate
- Attended to guest needs promptly and effectively, leading to consistently positive reviews and enhanced customer loyalty
- Proactively identified and reported issues to the housekeeping and maintenance teams, facilitating timely resolution of guest complaints and ensuring a high standard of service delivery.
Front Office Manager / Homeowner Relations
Beach Vacations/Meridian Plaza
01.2015 - 05.2018
- Established and maintained clear communication channels for homeowners to address concerns, provide feedback, and seek assistance
- Provided administrative support by disseminating regular updates on community matters, including upcoming events, maintenance schedules, and policy changes
- Balanced and reconciled procurement/expense, revenue, and payroll accounts, ensuring accuracy in accounting documentation
- Maintained a professional demeanor in all interactions with homeowners, prioritizing courtesy, respect, and solution-oriented approaches
- Developed and implemented effective conflict resolution mechanisms to resolve disputes and disagreements among homeowners and guests, fostering a harmonious community atmosphere.
Education
Associate in Applied Science - Business Administration
Horry Georgetown Technical College
Myrtle Beach, SC05-2015
Bachelor of Business Administration - Healthcare Administration
UmassGlobal
Irvine, CA10-2026
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Medical Records Management
- Insurance Verification
- Epic
- Ability to work independently and collaboratively in a team environment
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
Timeline
Patient Access Service Representative
Prisma Health - Baptist Easley Hospital
08.2023 - Current
Supervisor / Manager On Duty
Hilton / Hampton Inn Historic District
05.2021 - Current
Patient Access Service Representative
Medical University of South Carolina
06.2018 - 08.2023
Customer Service Representative
Wild Dunes Resort
05.2018 - 03.2020
Front Office Manager / Homeowner Relations
Beach Vacations/Meridian Plaza
01.2015 - 05.2018
Associate in Applied Science - Business Administration
Horry Georgetown Technical College
Bachelor of Business Administration - Healthcare Administration
UmassGlobal