Deanna Anderson
North Charleston
Summary
Branch Manager with 15+ years of experience in consumer finance, loan processing, customer service, collections, cash management, and staff leadership. Proven ability to drive branch growth, maintain compliance, and reduce delinquency.
Overview
15
15
years of professional experience
Work History
Senior Assistant Branch Manager
Heights Finance
11.2023 - Current
- Lead customer service excellence, enhancing client satisfaction and retention.
- Manage office staff, fostering a collaborative and efficient team environment.
- Drive new business and renewals, achieving measurable growth in client base.
- Oversee cash handling and deposits, ensuring security and accuracy.
- Ensure compliance with lending regulations, maintaining branch integrity.
Payroll Specialist
Isolved
05.2023 - 11.2023
- Managed payroll for clients using the Isolved HCM platform, ensuring accurate and timely paychecks by processing hours, deductions, taxes, and garnishments, while serving as a client's main contact for support, troubleshooting, compliance advice, and training on the system.
Senior Assistant Branch Manager
Lendmark Financial
04.2017 - 05.2023
- Lead customer service excellence, enhancing client satisfaction and retention.
- Manage office staff, fostering a collaborative and efficient team environment.
- Drive new business and renewals, achieving measurable growth in client base.
- Oversee cash handling and deposits, ensuring security and accuracy.
- Ensure compliance with lending regulations, maintaining branch integrity.
Branch Manager
Security Finance
11.2014 - 04.2017
- Led branch operations, enhancing customer service and compliance with regulations.
- Supervised and developed staff, achieving measurable business growth.
- Managed cash and accounts, ensuring accurate reporting and security.
- Minimized delinquency through effective collection strategies.
- Directed branch activities, maintaining alignment with corporate goals.
Titlemax
06.2011 - 11.2014
- Led Staff to enhance customer service and fostered a collaborative work environment.
- Managed loan processing, significantly boosting revenue and minimizing delinquency.
- Drove customer acquisition and retention, achieving measurable business growth.
- Led branch operations, driving revenue through strategic loan processing while maintaining high customer satisfaction and minimizing delinquency rates through proactive collection strategies.
- Fostered team excellence by mentoring staff, implementing performance standards, and creating positive workplace culture while expanding customer base through relationship building.
Education
No Degree - Business Administration
Trident Technical College
North Charleston, SCSkills
- Customer service, Leadership, Negotiation, Problem Solving, Collections, Staff Management, Cash Management
Timeline
Senior Assistant Branch Manager
Heights Finance
11.2023 - Current
Payroll Specialist
Isolved
05.2023 - 11.2023
Senior Assistant Branch Manager
Lendmark Financial
04.2017 - 05.2023
Branch Manager
Security Finance
11.2014 - 04.2017
Titlemax
06.2011 - 11.2014
No Degree - Business Administration
Trident Technical College