DeAnna Connerly
Clemson
Summary
Dynamic professional with a proven track record at Food Lion, excelling in data-driven decision making and customer service. Successfully enhanced profitability and customer satisfaction. Adept at fostering teamwork and collaboration, while driving process improvements that elevated store performance and customer loyalty.
Recently completed EMS EMT-B course and now a fully licensed EMT-B in SC.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Market Associate
Food Lion
01.2025 - Current
- Implemented successful pricing strategies that drove profitability and customer satisfaction.
- Collaborated with cross-functional teams to optimize supply chain efficiency and reduce costs.
- Delivered engaging sales presentations to prospective clients, showcasing the unique features of our products/services while addressing their specific needs effectively.
- Improved customer retention rates by proactively addressing concerns or issues before they escalated into lost business opportunities.
Grocery Manager
Food Lion
09.2024 - 01.2025
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
Customer Service Manager
Ingles Markets Inc
01.2021 - 09.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
Education
High School Diploma -
Homeschool
Sevierville, TNEMT-B - Emergency Medicine
Upstate EMS
Greenville, SC07.2025
Skills
- Data-driven decision making
- Presentations and recommendations
- Research and reporting
- Project management
- Process improvement
- Brand positioning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Organizational skills
- Creative thinking
- Decision-making
- Cash handling
- Store operations
- Team building
- Store opening and closing
- Task prioritization
- Safety and cleanliness standards
- Product knowledge
- Building customer loyalty
- Conflict resolution
- Complaint handling
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Market Associate
Food Lion
01.2025 - Current
Grocery Manager
Food Lion
09.2024 - 01.2025
Customer Service Manager
Ingles Markets Inc
01.2021 - 09.2024
High School Diploma -
Homeschool
EMT-B - Emergency Medicine
Upstate EMS
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