DeAnna Connerly
Clemson
Summary
Dynamic professional with a proven track record at Food Lion, excelling in data-driven decision making and customer service. Successfully enhanced profitability and customer satisfaction. Adept at fostering teamwork and collaboration, while driving process improvements that elevated store performance and customer loyalty.
Recently completed EMS EMT-B course and am a fully licensed EMT-B in SC.
I am working at Medshore Ambulance Services, but I am looking to find a more structured work environment that I can build a long-term career with.
Overview
5
5
years of professional experience
1
1
Certification
Work History
EMT-Basic
Medshore Ambulance Service
Anderson
09.2025 - Current
- Responded to emergency calls and provided timely medical assistance.
- Assisted in patient assessments and monitored vital signs during transport.
- Collaborated with healthcare professionals for effective patient care coordination.
- Documented patient information accurately in electronic medical records system.
- Maintained ambulance equipment and ensured readiness for emergency response.
- Followed safety protocols and procedures during emergency situations to mitigate risks.
Grocery Manager
Food Lion
Seneca
09.2024 - 09.2025
- Managed daily operations and ensured store compliance with safety regulations.
- Supervised team members to maintain high standards of customer service.
- Coordinated inventory management and stock replenishment processes effectively.
- Implemented promotional displays to enhance product visibility and sales.
- Assisted customers with inquiries and resolved issues in a timely manner.
- Monitored inventory levels and stock shelves with new merchandise.
Customer Service Manager
Ingles
Cashiers
01.2021 - 09.2024
- Supervised daily operations of customer service team at regional grocery chain.
- Trained staff on effective communication and conflict resolution techniques.
- Implemented customer feedback systems to enhance service quality and satisfaction.
- Developed training materials for onboarding new customer service representatives.
- Resolved escalated customer complaints using problem-solving skills and empathy.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
EMT-B - Emergency Medicine
Upstate EMS
Greenville, SCHigh School Diploma -
Homeschool
Sevierville, TNSkills
- Presentations and recommendations
- Research and reporting
- Project management
- Process improvement
- Brand positioning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Adaptable and flexible
- Organizational skills
- Creative thinking
- Decision-making
- Cash handling
- Store operations
- Team building
- Store opening and closing
- Task prioritization
- Safety and cleanliness standards
- Building customer loyalty
- Conflict resolution
- Complaint handling
- Patient assessment
- Emergency response
- Medical documentation
- Safety protocols
- Triaging
- Scene assessments
- Medical data acquisition
- Supply restocking
- Vehicle maintenance
- Pre-hospital care
- Patient transport
- Clear communication
- Safe driving
- Field patient assessments
- Record keeping
Certification
- EMT - Certified Emergency Medical Technician
Timeline
EMT-Basic
Medshore Ambulance Service
09.2025 - Current
Grocery Manager
Food Lion
09.2024 - 09.2025
Customer Service Manager
Ingles
01.2021 - 09.2024
EMT-B - Emergency Medicine
Upstate EMS
High School Diploma -
Homeschool