Deanna Jones
Gaffney
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Spartanburg Regional Medical Center, excelling in prescription filling and regulatory compliance. Proven ability to enhance inventory management and deliver exceptional customer service. Skilled in medication compounding and adept at problem-solving, ensuring optimal patient care and operational efficiency in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Spartanburg Regional Medical Center
Spartanburg
06.2025 - Current
- Restocked shelves with new supplies of medications as needed.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed filing of prescriptions, both electronically and manually.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Received payment from customers and processed credit card transactions when necessary.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Lead Pharmacy Technician
CVS Pharmacy
Gaffney
06.2025 - Current
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Ensured that all medications were stored properly, following safety protocols.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Collaborated with other departments within the organization to ensure optimal patient care.
- Ordered supplies and restocked shelves when necessary.
- Performed quality control checks to ensure accuracy of medication dispensing.
- Interpreted physician's instructions accurately when preparing prescriptions.
- Reviewed medical charts for appropriateness of prescribed medications.
- Maintained accurate patient records and updated prescription information as needed.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Monitored staff productivity levels and provided guidance when needed.
- Developed policies and procedures for the efficient operation of the pharmacy department.
- Tracked medication usage trends in order to identify potential areas for improvement.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Coordinated workflow to ensure timely and accurate medication dispensing.
- Developed and maintained positive relationships with patients and healthcare providers.
- Established and updated patient profiles, medications and insurance details.
- Compiled customer demographic, allergy, and medical history background.
- Assisted in the development and implementation of pharmacy services.
Patient Access Representative
Spartanburg Regional Medical Center
Gaffney
10.2002 - 06.2013
- Followed up on unpaid claims in a timely manner.
- Verified insurance coverage for services provided by the facility.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Greeted patients and visitors in a courteous and professional manner.
- Assisted with preparing daily cash reports for accounting department.
- Collected co-pays and other payments from patients at time of service.
- Resolved discrepancies between hospital systems and third party payers.
- Facilitated communication between patients, staff members, and third party payers.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Ensured accuracy of all data entered into computer system.
- Collaborated with other departments to ensure quality customer service was delivered.
- Managed incoming faxes related to patient registration processes.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Created new patient accounts in EMR system as needed.
- Provided assistance to internal departments when needed.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Assisted with scheduling outpatient appointments.
- Answered phones promptly in a professional manner.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
Education
Associate of Applied Science - Computer Aided Architectural Design
Spartanburg Community College
Spartanburg, SC05-1991
High School Diploma -
Gaffney High School
Gaffney, SC06-1989
Skills
- Prescription filling and dispensing
- Inventory management
- Regulatory compliance
- Customer service and record maintenance
- Medication compounding
- Problem solving
- Equipment operation
- Prescription interpretation
- Drug classification
- Medication preparation
- Billing resolution
Certification
- PTCB
- State Certification
- Cpr Certification
Timeline
Certified Pharmacy Technician
Spartanburg Regional Medical Center
06.2025 - Current
Lead Pharmacy Technician
CVS Pharmacy
06.2025 - Current
Patient Access Representative
Spartanburg Regional Medical Center
10.2002 - 06.2013
Associate of Applied Science - Computer Aided Architectural Design
Spartanburg Community College
High School Diploma -
Gaffney High School
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