Deavionne Powell
Columbia
Summary
Dedicated and reliable professional with 5+ years of experience in customer service and technical support. Proven ability to resolve customer concerns, manage sensitive data, and stay calm under pressure. Seeking a dynamic role where excellent communication and service skills can contribute to team success.
Overview
6
6
years of professional experience
Work History
Claims Representative
Blue Cross Blue Shield
01.2025 - 02.2026
- Process and review medical insurance claims for accuracy, eligibility, and policy compliance
- Investigate claim discrepancies and resolve issues in a timely, professional manner
- Communicate with providers, members, and internal departments to verify claim details
- Maintain strict confidentiality while handling sensitive health and financial information
- Meet productivity and quality metrics in a fast-paced claims processing environment
- Document claim activity and updates within internal systems to ensure accurate records
Technical Support Specialist
ADT Security Services
Columbia
01.2022 - 01.2023
- Provided technical assistance for home security systems via phone and online
- Walked customers through troubleshooting steps with patience and clarity
- Scheduled service appointments and followed up to ensure satisfaction
- Stayed calm and solution-oriented during emergency or high-stress calls
Customer Service Representative
Progressive Insurance
01.2020 - 01.2023
- Assisted customers with billing inquiries, policy changes, and claims support
- Provided accurate information on auto and home insurance products
- Used empathy and clear communication to de-escalate complex customer concerns
- Maintained confidentiality and followed compliance protocols for insurance handling
Education
High School Diploma -
Lower Richland High School
Columbia, SCSkills
- CPR Certified
- Strong communication and customer service skills
- Conflict resolution and de-escalation
- Time management and multitasking
- Tech-savvy (alarm systems, remote support tools)
- Works well under pressure and in fast-paced environments
Certifications And Skills
- CPR Certified
- Strong communication and customer service skills
- Conflict resolution and de-escalation
- Time management and multitasking
- Tech-savvy (alarm systems, remote support tools)
- Works well under pressure and in fast-paced environments
Timeline
Claims Representative
Blue Cross Blue Shield
01.2025 - 02.2026
Technical Support Specialist
ADT Security Services
01.2022 - 01.2023
Customer Service Representative
Progressive Insurance
01.2020 - 01.2023
High School Diploma -
Lower Richland High School