Toddiyah Jones
Lexington
Summary
Reliable professional with experience in customer service. Proven ability to implement systems that improve accuracy and efficiency. Committed to fostering positive customer relationships and ensuring satisfaction through effective communication and teamwork.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
SHAKESPEARE WAREHOUSE
Lexington, SC
03.2025 - 03.2026
- Organized inventory storage to optimize space utilization and accessibility for team members.
- Conducted quality control inspections to ensure compliance with safety standards and product specifications.
- Implemented inventory tracking system that improved accuracy of stock levels and reduced discrepancies.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 75 pounds.
Customer Service Cashier
CHESTERS CHICKEN
Lexington, SC
02.2025 - 03.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to ensure satisfaction.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Sales Associate
Foodlion Grocery Store
LEXINGTON SC
06.2023 - 02.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
- Maintained store cleanliness and organization, promoting a welcoming environment for shoppers.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Trained new associates on store policies and customer service standards, fostering team development.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty to the brand.
- Monitored product expiration dates, ensuring compliance with safety regulations and quality standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Pharmacy Technician
CVS Pharmacy
Lexington, SC
09.2024 - 01.2025
- Processed and filled prescriptions accurately in compliance with regulatory standards.
- Assisted pharmacists in managing inventory levels and restocking medications efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of pharmacy workspace to ensure safety and efficiency.
- Collaborated with healthcare professionals to facilitate medication therapy management for patients.
- Utilized pharmacy management software to track prescriptions and manage patient records securely.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Store Associate
Walmart
West Columbia, SC
10.2022 - 02.2023
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained accurate inventory levels through regular stock counts and timely
- Operated point-of-sale systems efficiently, ensuring smooth transactions and customer satisfaction.
- Collaborated with team members to organize sales floor, enhancing product visibility and accessibility.
- Resolved customer complaints effectively, fostering a positive shopping environment and loyalty.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Education
High School Diploma -
SC WORKS MIDLANDS
Columbia, SC01-2026
Skills
- Attention to detail
- Problem-solving
- Team collaboration
- Data entry
- Punctual and dependable
- Clear communication
- Self-motivated and disciplined
- Cleaning and organizing
Languages
English
Timeline
Warehouse Associate
SHAKESPEARE WAREHOUSE
03.2025 - 03.2026
Customer Service Cashier
CHESTERS CHICKEN
02.2025 - 03.2026
Pharmacy Technician
CVS Pharmacy
09.2024 - 01.2025
Sales Associate
Foodlion Grocery Store
06.2023 - 02.2025
Store Associate
Walmart
10.2022 - 02.2023
High School Diploma -
SC WORKS MIDLANDS