Deb Ranjan Roy
Victoria
Summary
Dynamic and dedicated restaurant management professional with extensive experience in daily planning and operations. Proven expertise in staff training and development, fostering a motivated team that drives exceptional service and operational efficiency. Skilled in implementing innovative strategies to enhance customer satisfaction and streamline processes. Committed to maintaining high standards of quality while achieving business objectives in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
Bar & Restaurant Manager
Savoy Resort & Spa
03.2024 - Current
- Oversee daily operations of one resto-bar and one seafood restaurant, managing both service and beverage departments.
- Responsible for staff recruitment, training, scheduling, and performance management across restaurant and bar teams.
- Drive revenue by developing restaurant promotions, themed dining events, and wine & cocktail pairings.
- Monitor guest satisfaction scores, handle guest feedback, and implement service recovery to ensure repeat business.
- Manage food & beverage cost controls, supplier negotiations, and inventory management to optimize profitability.
- Relieved Deputy Director of Food & Beverage during his vacation and supported the Director of F&B in deputy’s absence.
- Ensure compliance with hygiene, HACCP, and health & safety regulations.
Head Bartender / Acting Assistant Restaurant Manager
Trader Vic’s, Al Ain Rotana
07.2018 - 03.2024
- Assisted the Restaurant Manager in supervising restaurant operations including floor management, reservations, and guest relations.
- Acted as Assistant Manager during the Manager’s absence, covering both front-of-house and beverage operations.
- Coordinated between kitchen and service teams to ensure smooth food & beverage delivery.
- Led bar operations, menu engineering, and beverage promotions while also contributing to restaurant revenue strategies.
- Monitored service standards across the dining area, ensuring consistency in guest experience.
- Trained, mentored, and scheduled both bar and restaurant staff, enhancing service quality and efficiency.
Bartender
Trader Vic’s, Al Ain Rotana
08.2014 - 02.2018
- Supported both restaurant and bar service during peak hours, ensuring seamless guest dining experiences.
- Maintained communication with kitchen staff for smooth order flow and food-beverage pairing.
- Assisted in training new hires in restaurant SOPs and bar service standards.
- Prepared cocktails, mocktails, and beverages to international standards.
Bartender
The Westin
10.2012 - 03.2014
- Worked closely with the restaurant team to enhance guest dining experiences through beverage recommendations.
- Supported restaurant supervisors during busy operations and banquets.
- Maintained compliance with hygiene and safety standards while delivering excellent guest service.
Waiter
Radisson Blu
08.2010 - 09.2012
- Delivered fine dining service in a high-volume restaurant.
- Coordinated with kitchen and bar staff for smooth food and beverage service.
- Assisted in banquet operations, private events, and restaurant promotions.
Industrial Trainee
The Perk-Vishakhapatnam
08.2009 - 03.2010
Education
B.Sc. - Hotel Management
Punjab Technical University
01.2011
Skills
- Restaurant & Bar Operations
- Mixology & Beverage Management
- Inventory & Cost Control
- Team Leadership & Training
- Customer Service Excellence
- Menu Engineering & Promotions
- Microsoft Office & POS Systems
- POS systems proficiency
- Guest satisfaction
- Employee training
- Restaurant operations management
- Proven sales record
Accomplishments
- Winner - Trader Vic’s Worldwide Cocktail Competition 2017
- Runner-up - Trader Vic’s Worldwide Cocktail Competition 2019
Languages
English: C2 (Proficient)
Hindi: C2 (Proficient)
Timeline
Bar & Restaurant Manager
Savoy Resort & Spa
03.2024 - Current
Head Bartender / Acting Assistant Restaurant Manager
Trader Vic’s, Al Ain Rotana
07.2018 - 03.2024
Bartender
Trader Vic’s, Al Ain Rotana
08.2014 - 02.2018
Bartender
The Westin
10.2012 - 03.2014
Waiter
Radisson Blu
08.2010 - 09.2012
Industrial Trainee
The Perk-Vishakhapatnam
08.2009 - 03.2010
B.Sc. - Hotel Management
Punjab Technical University
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