Debi Hicks
Mount Pleasant
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Vineyard Vines
08.2016 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Interacted well with customers to build connections and nurture relationships.
- Managed inventory control, cash control, and store opening and closing procedures.
General Manager
Woodhouse Day Spa
06.2015 - 08.2016
- Helped implement the start up of the first Woodhouse Day Spa franchise ending the year as the most successful first year of any Woodhouse Day Spa's at that time.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Store Manager
Ann Taylor And Ann Taylor Loft
07.2008 - 06.2015
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
Education
Bachelor of Science - Health Sciences
University of Oklahoma
Norman, OKSkills
- Customer Engagement
- Goals and Performance
- Customer Experience
- Team Leadership
- Inventory Merchandising
- Loss Prevention Policies
Timeline
Store Manager
Vineyard Vines
08.2016 - Current
General Manager
Woodhouse Day Spa
06.2015 - 08.2016
Store Manager
Ann Taylor And Ann Taylor Loft
07.2008 - 06.2015
Bachelor of Science - Health Sciences
University of Oklahoma
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