Deborah Melillo
Loris
Summary
Mental health professional with extensive experience at IGHL, specializing in staff development and crisis management. Demonstrated success in improving resident satisfaction through tailored care plans and effective communication strategies. Expertise in HIPAA compliance and patient advocacy, creating a supportive environment for individuals with diverse needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
In Home Care Provider
Cornerstone Caregiving
Myrtle Beach
01.2026 - Current
- Assisted individuals with in-home activities of daily living to enhance daily routines and independence.
- Provided transportation for individuals to medical appointments, ensuring timely arrivals and access to essential healthcare.
- Coordinated community outings for individuals to promote social interaction and enhance quality of life.
Mental Health Residential Manager
IGHL
Manorville
12.2019 - 12.2025
- Oversaw dual diagnosed congregate care level 2 facility, managing daily operations and coordinating hiring and staffing.
- Coordinate implement residential staff, orientation and training, with a Strong emphasis on Staff retention.
- Create weekly staffing schedules and assignments.
- Maintain facility budget and expenses.
- Supported individuals in crisis by facilitating the use of self-help tools and connecting them with their support team.
- Facilitated community integration activities for individuals, enhancing their social connections and support networks.
- Prepared individualized service plans aligning with client goals to foster positive outcomes.
- Emphasized daily living skills, inspiring individuals to acquire necessary skills for independent living.
- Prepare and maintain all documentation pertaining to measured success in order bill accordingly.
- Build and grow relationships with all treatment providers in order to provide consistent care.
- Facilitate Staff and Community meetings.
- Medication supervision including ensuring accuracy by communicating with prescribing Physicians and Pharmacies to ensure adequate supply.
- Coordinate appointments and transportation for individuals participating in a day program and or attending a medical or psychiatric appointment.
- Ongoing Progressive discipline, performance evaluations.
- Participate in interdisciplinary team meetings.
- Proficient in Precision care program, Relies training, ADP payroll as well as Paycom.
Dual Diagnosis Residential Manager
A,D,D.
Riverhead
08.2013 - 12.2019
- Managed day-to-day operations of residential property, overseeing maintenance, security, and tenant relations.
- Managed daily operations of an assisted living facility, overseeing a team of XX staff members.
- Developed and implemented policies and procedures to ensure compliance with state regulations and maintain the highest standards of care.
- Led efforts to improve resident satisfaction by implementing new programs and activities tailored to their needs and preferences.
- Collaborated with healthcare professionals to develop personalized care plans for each resident, ensuring their individual needs were met.
- Implemented comprehensive training program for staff, enhancing their knowledge and elevating quality of care.
- Maintained accurate records of residents' medical histories, medications, and treatments in accordance with privacy regulations.
- Oversaw the coordination of medical appointments, transportation services, and medication management for residents.
- Managed budgets and financial resources to ensure sustainable operations and high-quality care standards.
- Conducted regular inspections of the facility to identify any maintenance or safety issues and promptly address them.
- Ensured proper staffing levels at all times by recruiting, hiring, training, scheduling, and evaluating employees.
- Implemented infection control protocols to minimize the risk of illness outbreaks among residents and staff members.
- Established relationships with residents' families through effective communication and regular updates on their loved ones' well-being.
- Participated in community outreach initiatives to promote awareness about the assisted living facility's services within the local area.
- Improved employee retention rates by implementing recognition programs that acknowledged outstanding performance.
- Reduced overall operating costs by XX% through strategic budget planning.
- Implemented electronic health record system resulting in improved accuracy in documentation.
- Developed emergency response plans and conducted regular drills to ensure staff readiness.
- Implemented a resident feedback system to gather input on services and make necessary improvements.
- Collaborated with healthcare professionals to develop specialized care plans for residents with specific medical conditions.
- Developed and maintained positive relationships with local hospitals, clinics, and other healthcare providers.
- Ensured compliance with fire safety regulations by conducting regular inspections and implementing necessary measures.
- Managed the renovation project of common areas, enhancing the overall aesthetic appeal of the facility.
- Increased employee morale through team-building activities and recognition programs.
- Mentored new employees to facilitate their integration into the facility's culture and standards of care.
- Implemented a comprehensive falls prevention program that reduced fall incidents by XX%.
- Demonstrated strong problem-solving skills by resolving conflicts among residents or between residents and staff members in a fair and compassionate manner.
- Served as a liaison between residents, families, staff members, and external stakeholders to address concerns or resolve issues effectively.
- Maintained up-to-date knowledge of industry trends, best practices, and regulatory changes through continuous professional development initiatives.
Education
High School Diploma -
Medford High School
Patchogue, NYSkills
- HIPAA compliance
- Self-monitoring techniques
- Mood disorder support
- Staff development
- Geriatric care
- Referral coordination
- Developmental support techniques
- Microsoft Word proficiency
- Vital signs monitoring
- Family systems therapy
- Support for disabilities
- Phone communication skills
- Microsoft Office expertise
- Presentation creation skills
- Geriatric patient care
- Research management skills
- Report writing abilities
- Data entry proficiency
- Site safety awareness
- OSHA regulations knowledge
- Patient monitoring techniques
- Mental health care strategies
- Safety planning expertise
- Patient advocacy skills
- EKG administration
- Collaborative interventions
- Patient engagement tactics
- Mental health counseling skills
- Staff training programs
- Training oversight experience
- Bathing assistance techniques
- ADLs assistance
- Cognitive support strategies
- Disability support
- Expense management skills
- Anxiety disorders experience
- Patient rights advocacy
- Medical office experience
- First aid certification
- Leadership abilities
- Operations management skills
- De-escalation techniques expertise
- Maintaining confidentiality standards
- Organizational skills in healthcare
- Mentoring capabilities
- Home care services
- State healthcare regulations knowledge
- Communication proficiency
- Managing patient records effectively
- Basic math skills in healthcare
- Medication administration knowledge
- Mental health professional practice
- Recreational therapy practices
- Mental health technician experience
- Maintenance responsibilities in healthcare settings
- Memory care strategies
- Computer literacy in healthcare applications
- Experience with dementia patients
- Open communication practices in care settings
- Medical documentation accuracy
- Crisis intervention techniques
- Emergency response training
- In-home care techniques
- Patient observation techniques
- Patient care strategies
- Staff scheduling abilities
- Care plan development
- Working with adult populations
- Anxiety management techniques
- applied behavioral analysis (ABA) for children classroom behavior management strategies person-centered therapy approaches healthcare compliance knowledge experience with mental health conditions physical restraint techniques training typing proficiency team development skills resident's rights advocacy suicide prevention training techniques customer service excellence supportive counseling practices crisis intervention risk assessment working with autism spectrum individuals technical proficiency in healthcare adolescents care plan implementation team management abilities toileting assistance experience team motivation strategies home visits coordination task prioritization expertise Microsoft Outlook proficiency scheduling efficiency food preparation skills working with developmental disabilities teamwork capabilities working with individuals with intellectual disabilities phone triage expertise patient interaction experience clerical tasks observational assessments for behavioral monitoring childcare experience informed consent processes property management knowledge self-harm prevention strategies experience with personality disorders adverse event reporting procedures behavioral health expertise Outlook proficiency care plan development meal preparation skills direct support roles experience with children
Certification
- Observation, Reporting and Documentation, 01/01/26
- Overview of Transfers & Mobility Equipment, 01/01/26
- Assisting with Medication Self-Administration, 01/01/26
- Client's Rights HIPPA & Elder Abuse Prevention, 01/01/26
- Maintaining a Clean & Healthy Environment (Infection Control), 01/01/26
- Safety Precautions & Falls Prevention, 01/01/26
- Introduction to Dementia Care, 01/01/26
- Professionalism: Communication & Cultural Competency, 01/01/26
- First Aid Certification
- First Aid/CPR/AED Instructor Certification
- QIDP Certification
- CPR Certification
- Driver's License
Languages
English
Personal Information
- Title: Residential Manager/mental health advocate
- Work Permit: Authorized to work in the US for any employer
Timeline
In Home Care Provider
Cornerstone Caregiving
01.2026 - Current
Mental Health Residential Manager
IGHL
12.2019 - 12.2025
Dual Diagnosis Residential Manager
A,D,D.
08.2013 - 12.2019
High School Diploma -
Medford High School