DEBORAH REGINA GOMES MASSIAH
Summerville
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Coordinator
BRA - TRASNPORTES AEREOS
07.2005 - 09.2006
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Trained new employees on administrative procedures, company policies and performance standards.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
Sales Office Coordinator
TAM - LINHAS AEREAS
08.2007 - 11.2008
- Communicated with team members and management to obtain current information on venue attractions and related logistics.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Office Coordinator
ATLAS TAXI AEREO
07.2011 - 12.2015
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Trained new employees on administrative procedures, company policies and performance standards.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Organized company meetings and scheduling for 46-employee team.
- Increased team productivity by reorganizing office supplies and protocols.
- Managed 46 -employee office, supervising workers and enhancing productivity and efficiency.
- Reconciled account files and produced monthly reports to keep all departments of the company informed about office operations.
- Responsible for the flight time measurement report for flight time payment.
- Purchase of material supply of the Base.
- Responsible to prepare all documentation for shipment via waterway, land cargo and air.
- Recruitment of curriculum for the selection of new employees.
- Logistical support to employees (air and land transportation, hotel, food) as necessary.
- Participation in meetings with the contractor.
- Training with the contractor.
Education
High School Diploma -
ESCOLA ESTADUAL GONÇALVES DIAS
BOA VISTA/RR - BRAZIL12.2001
Skills
- Business Administration
- Sorting and Labeling
- Records Management
- Travel Coordination
- Special Requirements
- Office Management
- Schedule Coordination
- Customer Service Management
- Client Relations
- Staff Management
- Staff Training
- Meeting Organization
Timeline
Office Coordinator
ATLAS TAXI AEREO
07.2011 - 12.2015
Sales Office Coordinator
TAM - LINHAS AEREAS
08.2007 - 11.2008
Office Coordinator
BRA - TRASNPORTES AEREOS
07.2005 - 09.2006
High School Diploma -
ESCOLA ESTADUAL GONÇALVES DIAS
Similar Profiles
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -
Paula Andra MateiPaula Andra Matei
Maternity leave at -Maternity leave at -
Collin GravesCollin Graves
CEO/Owner Construction Business at -CEO/Owner Construction Business at -