Summary
Overview
Work History
Education
Skills
Relevant Employment History
Qualifications And Expertise
Timeline
Generic

Debra Dean-Romero

Aiken,South Carolina

Summary

More than 28 years in sales, account management, and administrative field of management. Range of duties including, relationship management, training/education/advocacy, client and financial/PO service through advanced database management and project responsibility. Possess excellent organizational, sales, management and communications skills while working with peers, partners, clients and providers. Versatile goal oriented professional adept at reports, team lead, proven successful sales history and project management.

Overview

16
16
years of professional experience

Work History

B2B/B2C Inbound Sales Representative

Wayfair
01.2020 - Current
  • Maintain Top 10 performer. Distinguished track record of successful inbound/outbound sales
  • Continually met or exceeded metrics
  • Able to independently manage and drive personal workload and sales goals
  • Balance quality customer service with successful daily sales
  • Maintain positive influence within team and colleagues.

Owner and Agent

Debra Dean-Romero Agency Allstate
01.2016 - 01.2020
  • Grew Sales successful from $1.1 million to $1.3 million within less than two years
  • Also independent commercial policies increased 52K to over 350K
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members. Managed financial aspects of t business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
  • Consulted with customers to assess needs and propose optimal solutions.

Victims Advocate

ACVS and NEPD
01.2010 - 01.2016
  • Employed by not only Aiken County Victim Service but as consultant for New Ellenton Police Department
  • Four years of Recruitment and training interns/new staff for County Advocacy Program
  • Provide Victim’s Rights in accordance with Acts 141 & assisting Law Enforcement with court proceedings, assist in obtaining OP, RO, No contact orders
  • Liaison with community organizations for providing outside victim services & provided assistance through SCVAN & SOVA services to victim and community.
  • Accompanied clients to court to clarify processes and procedures.
  • Supported victims, family members and witnesses through law enforcement, healthcare and social services.
  • Developed safety plans to meet victims' assessment of need.
  • Provided comprehensive assessment, goal setting and service plans.

Accounts Supervisor

Verizon Business SRS
01.2008 - 01.2010
  • Create new accounts and proficient with database programming system
  • Manage Company Financial data and financial data enter & Perform Audits on equipment purchased
  • Actively worked in HR through program specific guidelines for hiring employees for variety of positions by utilizing ZipRecruiter, SC works Online Services, Care builders, etc
  • Process and Prepare billing & Create, revise, and generate daily, weekly, and monthly reports.

Education

Master’s Degree Courses -

Indian River State College
Ft Pierce Florida
01.1998

Some College (No Degree) - Sociology/Psychology Courses

Aiken Technical College
Aiken South Carolina

BS - Communications

Western Carolina University
Cullowhee North Carolina
01.1989

Skills

  • Windows Office
  • Excel
  • Very familiar with adapting to multiple database programs
  • Microsoft programs
  • QuickBooks program
  • CMR programs
  • Proficiency with Salesforce
  • Google Suite
  • Zoom/Google Meet
  • Experience working in virtual environment

Relevant Employment History

  • 01/01/2020, Present, B2B/B2C Inbound Sales Representative, Wayfair, Distinguished track record of successful inbound/outbound sales. Continually met or exceeded metrics, Able to independently manage and drive personal workload and sales goals, Balance quality customer service with successful daily sales, Maintain positive influence within team and colleagues
  • 01/01/2016, 12/31/2020, Owner and Agent, Debra Dean-Romero Agency Allstate, Responsible for establishing new relationships, prospecting new business, growing existing accounts through proactive sales outreach, hiring/training/firing staff and maintaining retention, Sales and Customer Service while maintaining and growing to a $1.3 million book of business, Grew Sales successful from $1.1 million to $1.3 million within less than two years. Also independent commercial policies increased 52K to over 350K, Responsible for reports, staff hiring and training/coaching, leading, development and training, daily business owner duties including financial and day to days
  • 01/01/2010, 12/31/2016, Victims Advocate, ACVS and NEPD, Employed by not only Aiken County Victim Service but as a consultant for New Ellenton Police Department, Four years of Recruitment and training interns/new staff for County Advocacy Program, Provide Victim’s Rights in accordance with Acts 141 & assisting Law Enforcement with court proceedings, assist in obtaining OP, RO, No contact orders, Liaison with community organizations for providing outside victim services & provided assistance through SCVAN & SOVA services to victim and community
  • 01/01/2008, 12/31/2010, Accounts Supervisor, Verizon Business SRS, Create new accounts and proficient with database programing system, Manage Company Financial data and financial data enter & Perform Audits on equipment purchased, Actively worked in HR through program specific guidelines for hiring employees for a variety of positions by utilizing ZipRecruiter, SC works Online Services, Care builders, etc, Process and Prepare billing & Create, revise, and generate daily, weekly, and monthly reports
  • 01/01/2005, 12/31/2008, Sales and Marketing Supervisor, Woodside Plantation, Responsible for Training Telemarking staff and maintaining database of potential customers, Staged model houses and condos for marketing purposes, Successfully maintained the highest bookings in company history for 3 years responsible for establishing new relationships, prospecting new business, growing existing accounts through proactive sales outreach, and maintaining retention and referral based contacts
  • 01/01/1999, 12/31/2005, Educator, Secondary Education, Responsible for educating Middle and High school students at several different school systems in both Florida and South Carolina; English Literature, Mathematics, History, etc, Team Lead as well as committee member for the development of behavioral management as well as standardized curriculum criteria for county

Qualifications And Expertise

  • Sales (inside/outside)
  • Account Management
  • Supervisory/leadership experience
  • Excellent Problem-Solving Skills
  • Competitive/Self Driven
  • Staff Recruitment
  • Staff Trainer/Educator
  • Time Management
  • Resourceful
  • Proven Successful Sales History
  • Ability to build Strong Customer and Team Relationships
  • Adaptable to a Wide Variety of Database Programs including Data Driven Program

Timeline

B2B/B2C Inbound Sales Representative

Wayfair
01.2020 - Current

Owner and Agent

Debra Dean-Romero Agency Allstate
01.2016 - 01.2020

Victims Advocate

ACVS and NEPD
01.2010 - 01.2016

Accounts Supervisor

Verizon Business SRS
01.2008 - 01.2010

Master’s Degree Courses -

Indian River State College

Some College (No Degree) - Sociology/Psychology Courses

Aiken Technical College

BS - Communications

Western Carolina University
Debra Dean-Romero