Summary
Overview
Work History
Education
Languages
Timeline
Generic

Debra Hardwick

Conway

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Discount Landscaping Supply
Conway
02.2025 - Current

Helping guests choose their plants based on shade or sun. What kind of plants around the home, bushes and or flowers. Trees or maybe hedges. Palms, Crape Myrtle’s trees, fruit trees and many more.

Watering daily, weeding, repotting new small plants. Unloading semi-trucks loaded with flowers and trees .

Assist landscapers with ideas for their projects. Rock, mulch, flowers or other items neeed.

  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.

Sr. Branch Office Administrator

Edward Jones
Conway
04.2001 - 01.2021
  • Prepared invoices for payment processing; tracked payments received or outstanding balances due.
  • Processed incoming mail; sorted documents according to relevance or urgency.
  • Monitored inventory levels of office supplies; placed orders when necessary.
  • Ensured compliance with company policies and procedures as well as applicable laws and regulations.
  • Assisted in developing marketing strategies for new products or services.
  • Created, updated, and maintained filing systems to ensure proper document control.
  • Resolved customer complaints in an efficient manner while maintaining customer loyalty.
  • Implemented process improvements that increased efficiency by 20%.
  • Provided customer service support by responding to inquiries in a timely manner.
  • Resolved customer complaints promptly and professionally.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Filtered emails based on importance and escalated issues to leadership.
  • Processed financial documents, contracts, expense reports and invoices.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Resolved customer complaints or answered customers' questions.
  • Researched and prepared reports required by management or governmental agencies.

Education

GED -

Weber State University
Ogden, UT
12-1983

Languages

English
Limited

Timeline

Customer Service Representative

Discount Landscaping Supply
02.2025 - Current

Sr. Branch Office Administrator

Edward Jones
04.2001 - 01.2021

GED -

Weber State University
Debra Hardwick