Debra R Byrne
Columbia,SC
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Competent Accounts Receivable Specialist bringing over 20 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Trained many new hires for the Patient Financial Services Department.
Overview
29
29
years of professional experience
Work History
Patient Financial Services
Medquest
06.2010 - Current
- Maintain compliance with industry regulations, ensuring proper handling of sensitive patient data during all financial processes.
- Provide guidance to scheduling staff regarding accurate collection of patient payments upon arrival.
- Improve patient satisfaction by providing timely and accurate financial information.
- Relay information and solutions that aligned with each patient's financial capabilities.
- Streamline billing processes for increased efficiency and accuracy.
- Promote positive patient experiences, addressing concerns and resolving issues related to insurance coverage and patient responsibility.
- Coordinate closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Demonstrate adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.
- Assist patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Contributed to team success by sharing knowledge of best practices in procedures.
- Collaborate with member services to assess patients financial needs, based on individual circumstances.
- Initiate process improvements that lead to increased productivity, reducing time spent on manual tasks such as data entry or correcting and reconciliation efforts.
- Develop strong relationships with insurance providers and doctor's offices, fostering effective communication to facilitate prompt payment processing and patient services.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Educate patients about their benefits eligibility, helping them make informed decisions regarding their healthcare services.
- Respond to customer inquiries and provide detailed account information.
Accounts Receivable Specialist
Lexington Surgical Associates
01.2009 - 05.2010
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Increased efficiency of collections processing by implementing new strategies and procedures for tracking delinquent accounts.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Contributed to positive work environments by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Developed and maintained positive relationships with clients to maximize collections.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into each role.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Streamlined accounts receivable processes through automation, reducing time spent on manual tasks.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Surgery Charge Entry for Physician group including authorization and certification for procedures.
- EOB, invoice and patient payment posting including collections.
Patient Service Specialist
Lexington Women's Care
01.2007 - 01.2009
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within clinic settings, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering welcoming and cohesive work environment.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during billing processing.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Promoted positive patient experiences, addressing concerns and resolving issues related to billing or insurance coverage.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Maintained strict compliance with HIPAA, CMS, and payer-specific guidelines during payment posting activities.
- Expedited month-end close procedures through efficient coordination with billing and finance teams.
- Identified trends in payer denials and collaborated with other departments to resolve recurring issues proactively.
- Contributed to improved patient satisfaction by promptly addressing inquiries related to their payments or account balances.
- Collaborated closely with coding specialists for accurate charge capture, enabling timely and complete reimbursement from payers.
- Enhanced team productivity by training new specialists on payment posting procedures and best practices.
- Reduced manual data entry errors with accurate payment postings and account reconciliations.
- Displayed adaptability by staying current with industry regulations and payer-specific policies, ensuring compliance in all payment posting activities.
- Provided valuable insights during departmental meetings that led to continuous improvements in payment posting processing.
- Ensured timely reimbursement through meticulous claims adjustments and denials management.
- Achieved high levels of data accuracy during payment batching, ensuring smooth bank deposits and financial reporting processes.
- Improved payment processing efficiency by implementing automated posting systems.
- Maximized revenue collections by conducting thorough insurance eligibility verification processes.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Provided excellent customer service, developing and maintaining client relationships.
- Processed and verified invoices to secure accuracy of billing information.
- Handled account payments and provided information regarding outstanding balances.
- Utilized various software programs to process customer payments.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Created improved filing system to maintain secure client data.
Administrative Assistant to the Director
American Medical Response
06.1997 - 08.2006
- Enhanced director's productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Increased efficiency in workplace by organizing and maintaining effective filing system for both physical and electronic documents.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Reduced workload for Director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
- Ensured accuracy in all written communications from Director's office through meticulous proofreading and editing practices.
- Improved communication within department through timely distribution of meeting agendas, minutes, and reports.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Facilitated smooth operations within department by acting as liaison between employees at various organizational levels including executives, peers, subordinates, vendors, and clients alike.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Managed client relationships on behalf of Director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.
- Supported successful execution of projects by tracking progress, maintaining clear documentation, and reporting updates to Director.
- Expedited decision-making processes for time-sensitive matters by providing Director with well-researched data and pertinent information.
- Fostered professional atmosphere within office through diligent organization, consistent punctuality, and adherence to established policies and procedures.
- Contributed to positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
- Assisted in budget management by tracking expenses, processing invoices, and reconciling financial statements for accurate recordkeeping.
- Collaborated with cross-functional teams to achieve project milestones while adhering to deadlines and budgets set forth by Director.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Implemented time-saving strategies that optimized workflow efficiency within office environment.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Maintained highest level of confidentiality when dealing with sensitive company information or handling personnel matters on behalf of Director.
- Assisted in onboarding process for new employees by coordinating orientation sessions, preparing training materials, and serving as base point of contact during their initial transition into workplace environments.
- Coordinated internal resources effectively to ensure seamless transitions between tasks delegated by Director during periods of high workload demand.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed and maintained automated alert systems for important deadlines.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Director of Operations and Manager/Supervisor Administrative Assistant for Nationwide First Responder Ambulance Service.
- Payroll, Expense Reports and daily scheduling reports for 125+Employees.
- A/R, A/P, Collections, Billing, Authorization, Certifications for transport, Coding for billing.
Hospital Receptionist
Victor Valley Hospital
08.1995 - 09.1997
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Enhanced patient experience by efficiently managing front desk operations and maintaining welcoming environments.
- Managed high call volumes while maintaining professional demeanor, ensuring prompt attention to inquiries or concerns.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Handled challenging situations with poise and professionalism while addressing patient concerns or complaints promptly.
- Assisted in training new receptionist staff members on policies, procedures, software use, resulting in seamless transitions between shifts.
- Coordinated insurance documentation for efficient billing processes, reducing administrative workload for medical staff.
- Provided compassionate support to patients and their families during difficult times, fostering trust and rapport.
- Facilitated patient check-in procedures, verifying demographics and insurance coverage for accurate recordkeeping.
- Maintained orderliness at reception area by performing regular cleaning and organizing tasks, providing clean and comfortable environment for patients and employees.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in healthcare administration.
- Improved operational efficiency by assisting with various administrative tasks such as filing, data entry, and report generation.
- Provided clear directions to visitors regarding department locations or specific services offered within facility building.
- Contributed to hospital safety by monitoring visitor access and providing necessary assistance as needed.
- Developed strong relationships with colleagues from diverse departments, promoting effective teamwork within hospital settings.
- Collaborated with medical staff to ensure timely communication and exchange of information between patients and healthcare providers.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
- Promoted collaborative environment among colleagues by sharing best practices for efficient coordination across departments involved in discharge process.
- Conducted ongoing assessments of departmental performance, identifying areas for improvement and implementing necessary changes.
- Increased efficiency in discharge process, implementing electronic record-keeping systems to track essential information.
- Expedited insurance claims processing by maintaining accurate documentation and submitting timely paperwork to relevant parties.
- Maintained up-to-date knowledge of regulatory requirements, ensuring compliance with all applicable laws and guidelines related to patient discharge processes.
- Implemented quality improvement initiatives, using data-driven insights to enhance effectiveness of discharge coordination efforts.
- Provided training for new staff members, fostering cultures of continuous learning within each department.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
Education
Associate of Arts - Child Development
Victor Valley College
Victorville, CA05.1991
Cosmetology License - Cosmetology
Victor Valley Beauty College
Victorville, CA05.1990
High School Diploma -
Magnet Cove High School
Malvern, AR05.1989
Skills
- Customer Service
- HIPAA Compliance
- Verbal and written communication
- Teamwork orientation
- Claims Processing
- Patient Registration
- Insurance Verification
- Data entry proficiency
- Conflict Resolution
- Medical billing knowledge
- Payment Collection
- Attention to Detail
- Clear Communication
- Organizational Skills
- Decision-Making
- Relationship Building
- Negotiation and Resolution
- Work Planning and Prioritization
- Accurate payment posting
- Problem Identification
- Pleasant Telephone Demeanor
- Training and Teaching
- Payment Processing
- Paperwork Processing
- Payment management
- Presentation Skills
- Financial Documentation
- Payment Solicitation
- Insurance Company Communication
- Credit and collections
- Quality Standards Compliance
- Audit Procedures
- Account Investigation
Basketball, oil painting, home repair, gardening, volunteer services
I enjoy all of these activities and prefer any of them after a long day at the office. I play on a women's basketball team with the local park and Rec. I currently paint with a possible venue downtown in the near future. Home repair and gardening go hand in hand, love the outdoors. I volunteer at the park and Rec coaching and coordinating book drive.
Timeline
Patient Financial Services
Medquest
06.2010 - Current
Accounts Receivable Specialist
Lexington Surgical Associates
01.2009 - 05.2010
Patient Service Specialist
Lexington Women's Care
01.2007 - 01.2009
Administrative Assistant to the Director
American Medical Response
06.1997 - 08.2006
Hospital Receptionist
Victor Valley Hospital
08.1995 - 09.1997
Associate of Arts - Child Development
Victor Valley College
Cosmetology License - Cosmetology
Victor Valley Beauty College
High School Diploma -
Magnet Cove High School
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