Debrielle Williams
City of Columbia
Columbia
10
years of professional experience
Versatile professional with recent experience in customer service, administrative support, data management, and daily operations. Skilled in resolving problems, maintaining accurate records, coordinating tasks, and communicating effectively across diverse work environments. Brings a strong background in municipal services, childcare, and university settings, with the ability to adapt quickly, work independently, and contribute to team success.
Work History
Customer Service Representative
1 Year 1 Month- Delivered 95% customer satisfaction within the first month through accurate product and service guidance on post-interaction surveys.
- Contributed to 20% higher customer retention through effective problem-solving and follow-up strategies.
- Resolved customer concerns promptly to maintain positive service experiences and reduce repeat inquiries.
- Maintained accurate records and completed data entry tasks using Microsoft office (Excel, Word, Outlook).
- Supported daily customer relations by communicating clearly, organizing requests, and following through on open items.
Childcare Worker & Administrative Assistant Intern
8 Years 2 Months- Managed daily parent inquiries to support front office responsiveness and accurate enrollment communication.
- Greeted parents at the front desk and answered calls with a professional, welcoming approach.
- Supported the director with scheduling, payroll tasks, and monthly report preparation.
Graduate Assistant
7 Months- Entered student information accurately and kept administrative files organized for daily office access.
- Supported graduate office staff with scheduling, document preparation, and other day-to-day administrative needs.
- Used Microsoft office (Excel, Word, Outlook) to complete correspondence, organize records, and manage routine tasks.
Finance Intern
1 Month- Supported financial planning and projection updates by organizing supporting data for internal review.
- Organized finance records and tracked documentation using Microsoft Office to improve administrative accuracy.
Education
MBA - Business Administration
Bachelor of Science - Management
Skills
Customer Service
Adaptability
Microsoft office (Excel
Word
Outlook)
Customer Relations
Data Entry
Time Management
Timeline
Customer Service Representative
City of Columbia
04.2025 - 05.2026Read More
Graduate Assistant
SC State University
10.2023 - 05.2024Read More
Finance Intern
SC Department of Motor Vehicles Headquarters
07.2023 - 08.2023Read More
Childcare Worker & Administrative Assistant Intern
Belvedere Early Learning Center
06.2016 - 08.2024Read More
South Carolina State University
Bachelor of Science from Management
Read More
South Carolina State University
MBA from Business Administration
Read More