Deidre Betterton
Boiling Springs
Summary
Dedicated to delivering exceptional professional service and fostering mutually respectful relationships based on trust and confidence. Committed to enhancing the overall experience for clients and colleagues, whether working independently or collaboratively within a team. Proven ability to adapt to various challenges while maintaining a focus on quality and excellence in service delivery. Passionate about positively contributing to organizational goals and ensuring client satisfaction through reliable and effective support.
Overview
22
22
years of professional experience
Work History
Service Solutions Specialist
Advance America
Boiling Springs, SC
08.2017 - Current
- Assisted legal and compliance teams with various tasks. Supported group initiatives to ensure adherence to regulations.
- Addressed customer complaints to support service quality and maintain positive client relationships.
- Facilitated navigation of standard operating procedures to deliver effective solutions for customer accounts.
- Delivered comprehensive assistance to customers and internal teams, enhancing back office loan operations and fraud prevention efforts.
- Facilitated resolution of fraud claims to uphold organizational integrity and protect customer interests.
- Coordinated calendar activities to ensure timely appointments and meetings.
Team Lead
Advance America
Boiling Springs, SC
08.2017 - Current
- Led team in executing operational strategies to enhance customer service and satisfaction.
- Streamlined workflows by implementing process improvements, resulting in increased efficiency.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Developed training programs to improve employee skills and operational knowledge.
Customer Service Agent
Advance America
Spartanburg, SC
08.2017 - Current
- Answer customer telephone calls regarding existing and closed accounts.
- Make requested policy and account changes.
- Respond to questions and concerns about service, and escalate calls appropriately.
- Consult with customers to evaluate needs and determine best options.
- Maintain up-to-date knowledge regarding payment and account changes.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.
Customer Comment Line Specialist
Advance America
Spartanburg, SC
08.2017 - Current
- Directed inquiries and complaints to divisional director to ensure resolution across 2000 locations.
- Generated and managed support tickets within Cherwell system.
- Coordinated efforts with DDO, RDO, and other teams to troubleshoot and rectify customer account discrepancies.
- Established quality assurance protocols to enhance service delivery standards across multiple branches.
Customer Service
H&R Block
Spartanburg, SC
01.2017 - 04.2017
- Answer, screen and direct phone calls
- Respond to routine requests for information and greet visitors
- Provide coverage for other CSP on leave
- Set and confirmed appointments for new and previous clients to insure proper scheduling for Tax professionals
- Process payments for services rendered and reconciled cash draw for nightly deposits.
- (Seasonal)
Conference Room Coordinator
Cleary Gottlieb Steen & Hamilton LLP
New York, NY
11.2004 - 10.2016
- Answer, screen and direct phone calls
- Respond to routine requests for information and greet visitors
- Provide coverage for individual conference coordinator and administrative assistant
- Organize conference room calendar to insure proper scheduling for attorneys in our New York and international offices
- Reserve and approve conference room reservation for our Midtown and Downtown location
- Reserve office space for visiting attorneys
- Assist in travel arrangements and coordinating airport transportation
- Responsible for catering request for client meetings
- Responsible for entering attendance for employees
- Organize and setup Video Conferencing for meetings
- Provide IT assistance for attorneys, clients and guest
- Installing printer and manage hardware inventory and preparing loaner laptops for attorneys and clients
Education
No Degree - Business Administration
Strayer University
Washington Skills
- MS Office 365 (Notes, Powerpoint, Outlook) Outlook, Noble Systems, Asset trail Service Now, LogiGate , Cherwell, ,Accurint,
Timeline
Service Solutions Specialist
Advance America
08.2017 - Current
Team Lead
Advance America
08.2017 - Current
Customer Service Agent
Advance America
08.2017 - Current
Customer Comment Line Specialist
Advance America
08.2017 - Current
Customer Service
H&R Block
01.2017 - 04.2017
Conference Room Coordinator
Cleary Gottlieb Steen & Hamilton LLP
11.2004 - 10.2016
No Degree - Business Administration
Strayer University
Awards and Acknowledgments
Received an award for 10 years of dedicated service while at Cleary Gottlieb., Perfect attendance awards from Advance America. Employee, 5 star Trustpilot review for service provided. . Yearly Service works for 8 years.