Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Deidre Kelly Ortiz

Spartanburg

Summary

Experienced with surgical scheduling, ensuring timely and efficient coordination of procedures. Utilizes strong organizational skills and attention to detail to maintain accurate schedules and patient records. Knowledge of healthcare systems and effective communication with medical teams to support seamless surgical operations.

Overview

21
21
years of professional experience

Work History

Patient Access Specialist/Surgical Scheduler

Spartanburg Regional Medical Center
02.2022 - Current
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
  • Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
  • Followed physician's orders and availability calendar to schedule tests and procedures.
  • Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
  • Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
  • Coded correct procedures for physician and billing purposes.
  • Reached out to patients to confirm arrival times and convey procedures.
  • Arranged pre-operative and post-operative appointments for surgical patients.

Human Resources Manager/Assistant Business Manager

Pacifica Senior Living
08.2020 - 02.2022
  • Administered HR organizational policies and procedures to effectively support our business needs.
  • Conducted new employee orientations and handled on-boarding for new employees
  • Took care of worker's compensation, and return to work papers.
  • Assessed organizational objectives, vision, and mission and created multiple customized training programs to enhance employee effectiveness
  • Maintained company compliance with federal, state, and local statutory requirements.
  • Implemented new strategies to improve organization's HR functionality, performance, and compliance.
  • Maintained and updated complete records for all personnel, including records management, attendance, absenteeism, performance, pay-slips, and timesheets.
  • Maintained department records and files with current employee information.
  • Assisted leadership in streamlining all HR functions, analyzing and developing compensation structures, evaluating pay practices, and streamlining payroll process.
  • Fostered and promoted climate of accountability by working closely with leadership team.
  • Assisted employees with navigating benefits systems, utilizing employee tools, and answering questions about policies and procedures.
  • Coordinated and administered employee benefits, including submitting payroll, entering employee work hours, and approving payroll.
  • Submitted background checks on all incoming employees.
  • Helped team leaders mediate employee disputes by equipping management with effective tools and handling escalated conflicts.
  • Handled on-boarding

Front Desk Coordinator

THE SMILIST DENTAL
03.2019 - 07.2020
  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Complete insurance or other claim forms.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Maintain medical records, technical library, or correspondence files.
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.

Office Manager/administrative Assistant

GARDEN OB/GYN
12.2017 - 02.2019
  • Managed two offices, Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Attend meetings to record minutes.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve corporate documents, records, and reports.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
  • Provide clerical support to other departments.
  • Process payroll information.
  • Set up and oversee administrative policies and procedures for offices or organizations.
  • Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.

Medical Secretary

NORTHWELL HEALTH
04.2004 - 11.2017
  • Answer telephones and direct calls to appropriate staff.
  • Complete insurance or other claim forms.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • 65-96 160th St Queens, NY, 11365 (917) 935-3087 Dkellyortiz@yahoo.com Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Schedule appointments and maintain and update appointment calendars.
  • Make travel arrangement for doctors and executives.
  • Prepare agendas and make arrangements such as coordinating luncheons for meetings.
  • Facilitated and trained on-boarding of new employees, Coordinated all department functions for a team of 30 plus employees Managed personal schedules and calendars for executives and doctors.
  • Directly supported the chairman of the department Answer phone calls and direct calls to appropriate parties or take messages.

Education

High School Diploma -

Martin Van Buren High School
Queens, NY
06.2000

Skills

  • Knowledgeable in medical terminology
  • Front office administration
  • HIPAA regulations knowledge
  • Efficient appointment management
  • Workplace professionalism
  • Strong verbal communication
  • Attention to detail in documentation
  • Claims processing expertise
  • Data entry accuracy
  • Effective calendar coordination
  • Clerical support
  • Medical coding
  • Telephone management
  • Scheduling expertise
  • Operating room procedures
  • Patient follow-up
  • Office workflow support
  • Teamwork and collaboration
  • Customer service
  • Effective problem resolution
  • Time management
  • Strong attention to detail
  • Effective multitasking

Hobbies and Interests

All Microsoft software, Dentrix G5, G6, Allscripts, yardi, Trion solutions, Time tender, Certiphi

Timeline

Patient Access Specialist/Surgical Scheduler

Spartanburg Regional Medical Center
02.2022 - Current

Human Resources Manager/Assistant Business Manager

Pacifica Senior Living
08.2020 - 02.2022

Front Desk Coordinator

THE SMILIST DENTAL
03.2019 - 07.2020

Office Manager/administrative Assistant

GARDEN OB/GYN
12.2017 - 02.2019

Medical Secretary

NORTHWELL HEALTH
04.2004 - 11.2017

High School Diploma -

Martin Van Buren High School

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Deidre Kelly Ortiz