Summary
Overview
Work History
Education
Skills
Timeline
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Deionne Lightbourne

Experience Supervisor
Summerville

Summary

Dynamic Experience Supervisor at BestBuy with a proven track record in enhancing operational, sales efficiency and customer satisfaction. Skilled in customer experience management and problem-solving, I successfully developed metrics-driven evaluations and streamlined processes, fostering a collaborative team environment that consistently exceeded performance benchmarks.

Overview

10
10
years of professional experience

Work History

Experience Supervisor

BestBuy
01.2023 - Current
  • Streamlined communication channels for increased efficiency and better overall customer satisfaction.
  • Developed metrics-driven approach for evaluating Experience Manager performance against set benchmarks.
  • Spearheaded initiatives aimed at streamlining processes, leading to increased operational efficiency.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.

Sales Shift Lead

BestBuy
03.2021 - 01.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Sales Advisor

Best Buy
11.2017 - 03.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.

Convenience Store Clerk

Brahbam Oil
07.2015 - 11.2017
  • Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
  • Assisted customers with locating products, answering questions, and recommending items based on their needs.
  • Followed cash handling, inventory accountability and fueling station procedures as part of operations.
  • Aided in preparing store for audits by ensuring compliance with local laws, regulations, and company guidelines regarding merchandise storage and display.

Education

High School Diploma -

Woodland Highschool
Dorchester, United States
05.2001 -

Skills

    Teamwork

    Calm and professional under pressure

    Multitasking

    Customer journey mapping

    Customer experience management

    Computer skills

    Teamwork and collaboration

    Problem-solving skills

    MS office

    Reading and understanding pnl

Timeline

Experience Supervisor

BestBuy
01.2023 - Current

Sales Shift Lead

BestBuy
03.2021 - 01.2023

Sales Advisor

Best Buy
11.2017 - 03.2021

Convenience Store Clerk

Brahbam Oil
07.2015 - 11.2017

High School Diploma -

Woodland Highschool
05.2001 -

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Deionne LightbourneExperience Supervisor