Deirdre Black
Easley,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Hollywood Feed
08.2020 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Dog Grooming Manager
Stream Valley Veterinary Hospital
08.2018 - 07.2020
- Enhanced safety protocols in the salon by regularly reviewing procedures and conducting safety drills with staff members.
- Oversaw daily operations of the salon, including opening and closing procedures, to ensure a smooth and efficient workday.
- Managed team schedules and assigned tasks to ensure efficient workflow and timely completion of grooming appointments.
- Worked closely with other pet care professionals such as veterinarians and trainers to provide comprehensive care for clients'' pets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Dog Grooming Manager
Grateful Grooming
05.2016 - 08.2018
- Oversaw daily operations of the salon, including opening and closing procedures, to ensure a smooth and efficient workday.
- Established strong relationships with clients through regular communication, leading to numerous referrals from satisfied customers.
- Improved customer satisfaction by implementing new grooming techniques and maintaining a clean, organized salon environment.
- Worked closely with other pet care professionals such as veterinarians and trainers to provide comprehensive care for clients'' pets.
House Manager
Florida House
03.2012 - 07.2015
- Maintained detailed records of residents'' progress and communicated updates to family members as appropriate.
- Led educational workshops for residents on topics such as life skills, relapse prevention, and healthy coping strategies.
- Fostered a positive and inclusive atmosphere within the recovery house by promoting open communication among staff, residents, and family members.
- Developed strong relationships with local community resources to provide additional support services for residents in need.
- Facilitated group therapy sessions for improved communication skills, conflict resolution, and coping mechanisms among residents.
Education
High School Diploma -
Sewanhaka High School
Floral Park, NY06.1982
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
Timeline
Assistant Manager
Hollywood Feed
08.2020 - 07.2022
Dog Grooming Manager
Stream Valley Veterinary Hospital
08.2018 - 07.2020
Assistant Dog Grooming Manager
Grateful Grooming
05.2016 - 08.2018
House Manager
Florida House
03.2012 - 07.2015
High School Diploma -
Sewanhaka High School
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