Deirdre Hairston
Belton,SC
Summary
Detail-oriented and highly organized Office Administrator with extensive experience in administrative duties, customer service, and office management. Skilled in managing records, coordinating daily office functions, and supporting team productivity. Proven track record in customer service, sales, and operational efficiency. Seeking to leverage expertise in a challenging administrative role. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
Work History
Claim Reviewer(Temporary)
Merit International
2023.11 - 2024.05
- Ensured compliance with program guidelines and operational processes.
- Accurately applied guidelines to claims.
- Collaborated with teams to ensure timely claim processing.
Retail Sales Consultant
Windstream
2022.06 - 2022.08
- Handled customer inquiries in remote environment.
- Provided customized home solutions to customers.
- Updated accounts using computer systems and maintained strong product knowledge.
Customer Service Representative
Check ‘n Go
2020.11 - 2022.05
- Managed customer relations and transactions, including loan processing and cash drawer management.
- Handled inbound and outbound calls, resolving customer concerns efficiently.
- Promoted Check ‘n Go brand and maintained store appearance.
Product Support Specialist (Temporary)
Insulet Corporation
2020.08 - 2020.12
- Provided technical support for OmniPod system.
- Resolved escalated customer issues and ensured high levels of satisfaction.
Office Coordinator/Customer Service
Anderson Independent Mail
2015.09 - 2019.02
- Managed office records, payroll, and inventory.
- Provided administrative support, including scheduling and correspondence.
- Conducted research and managed classified ad sales.
Education
Associate of Arts - Human And Health Services
Bryant & Stratton College - Online
NY06.2025
Skills
- Administrative Support
- Office Management
- Time Management
- Microsoft Office (Word, Excel, Access, PowerPoint, MS Teams)
- Google Workspace
- PeopleSoft
- Salesforce
- Workday
- Communication & Interpersonal Skills
- Supervisory Experience
- Customer Service
- Cash Handling & Register Management
- Retail Management
- Cold Calling & Inside Sales
Assessments
- Data Entry: Attention to Detail – Proficient
- Call Center Customer Service – Proficient
- Written Communication – Proficient
- Sales Skills – Proficient
- Customer Focus & Orientation – Proficient
- Management & Leadership Skills – Proficient
Awards
- Alpha Beta Gamma Honor Society – July 2024
- Dean's List – Spring 2023, Fall 2023, Winter 2024 (4.00 GPA)
References
Available upon request.
Timeline
Claim Reviewer(Temporary)
Merit International
2023.11 - 2024.05
Retail Sales Consultant
Windstream
2022.06 - 2022.08
Customer Service Representative
Check ‘n Go
2020.11 - 2022.05
Product Support Specialist (Temporary)
Insulet Corporation
2020.08 - 2020.12
Office Coordinator/Customer Service
Anderson Independent Mail
2015.09 - 2019.02
Associate of Arts - Human And Health Services
Bryant & Stratton College - Online
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