Deirdre O’Haire
N Charleston
Summary
Pivoting to culinary career to use years of hospitality experience providing exceptional customer service and proven ability to work with all departments to focus on providing nutritional food for public school students. More than 10 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
31
31
years of professional experience
Work History
Guest Service Manager
Moxy Hotel
2023.02 - 2023.08
- Opened hotel, working with investors, Marriott International and other department heads to coordinate successful experience for staff and guests.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Monitored staff training, scheduling and shift changes for 10 department employees.
Front Desk Supervisor
Charleston Harbor Resort and Maria
2021.01 - 2022.08
- Manager on Duty for two properties, working high occupancy nights to assist Guest Service Agents with guest concerns while supporting Housekeeping and Engineering with guest issues, reporting details to Management regarding resolution of issues
- Proven talent for diffusing difficult guest situations, knowing must engage and listen to understand guests’ needs, taking appropriate actions with other departments as necessary to devise solutions and ensuring those solutions relayed to guests and staff
- Take leadership role revamping training program for Guest Service staff
- Implement training program for new staff, for many this is their first job in hospitality
Guest Service Supervisor
The Vendue – Charleston’s Art Hotel
2020.01 - 2021.01
- Manager on Duty for 4 star, 84 rooms in two historic properties in French Quarter
- Proven ability to operate hotel during high occupancy nights with high volume food and beverage outlets and valuable art work on display throughout properties
Guest Service Agent
Kimpton Vero Beach Hotel and Spa
2019.01 - 2020.01
- Consistently recognized for providing exceptional service to guests, including monthly Name Mentions, for 110 room 4 star seaside resort
- Run reports in Opera to ensure correct routing, prepare for arrivals and departures with special instructions relayed to appropriate departments
- Work with all departments to provide superior service to our guests while assisting Front Desk and other departments to run efficiently and effectively
Hotel Agent / Pier Agent
SMS International Shore Operations
2017.01 - 2018.01
- Provide ground handling services for 4 star cruise lines at varied 4 star hotels
- Work closely with hotel staff to ensure guest safety and comfort
- Responsible for transporting hotel guests to port in motor coaches, using protocols to ensure top quality service for guests and their luggage; provide tour of city en route
Membership Community Coordinator
St. Paul’s Episcopal Church
2014.01 - 2016.01
- Point of contact for newcomers and members for 200+ parishioners
- Bring together varied congregation, groups and guilds, all of whom are volunteers
- Maintain database of volunteers, coordinate calendars and develop strategies to keep volunteers engaged
Exhibit Guide
The Phoenix Zoo
2008.01 - 2010.01
- Communicate Zoo’s vision, exhibits and animals with goal of making experience relatable, encouraging conversation and questioning
- Work with Experiences Team Management to implement new volunteer database
Information Specialist at American History Museum and American Indian Museum
Smithsonian Institution, Visitor Information and Associates’ Reception Center
1999.01 - 2007.01
- First point of contact for visitor upon entering museum
- Responsible for knowing specific museum, 14 additional Smithsonian museums as well general information on the DC area
- Utilize various reference tools for research, including Smithsonian database system
Director of Communications
NRI Staffing Resources
1998.01 - 2001.01
- Understand needs of staff and sales personnel to represent NRI in Metro DC expressing company’s unique attributes to client firms and job seekers
- Design and implemented training modules for various staff positions (Recruiter, Account Manager and Administrative Assistant) for utilizing integrated database system
- Train office administrative staff (7 people in 5 locations), developing training manual, including protocols, procedures and check lists to ensure efficiency and quality service
- Responsible for producing brochures, newsletters, and RFPs for regional Washington, DC staffing firm specializing in temporary and permanent personnel in 5 disciplines
Assistant to Executive Vice President
NRI Staffing Resources
1993.01 - 1998.01
- Work alongside Operations Manager to implement client/candidate database and scheduling software; researching options, coordinating design, writing training manual and running training sessions
- Assist Office Managers in compiling budgets for 12 offices with a total of 100+ staff and operating budget of $15 million; maintain office budgets to ensure company on track
- Work with sales staff on special projects requiring large volume temporary personnel; recruiting, scheduling and providing on-site training and management
- Within one year, put 100+ computers on desks and trained staff to utilize database system, as well as Word, Outlook and Excel
Education
BA - International Relations
Rollins College
Winter Park, FLAssociate of Arts - Advanced Culinary And Dietary Manager
Culinary Institute of Charleston
Charleston12.2025
Skills
- Scheduling software
- Property Management Systems
- Staff Training and Development
- Exceptional communication
- Complaint Handling
- Schedule Coordination
- MS Office
- Hotel operations
- Food and Beverage Operations
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Professionalism
Timeline
Guest Service Manager
Moxy Hotel
2023.02 - 2023.08
Front Desk Supervisor
Charleston Harbor Resort and Maria
2021.01 - 2022.08
Guest Service Supervisor
The Vendue – Charleston’s Art Hotel
2020.01 - 2021.01
Guest Service Agent
Kimpton Vero Beach Hotel and Spa
2019.01 - 2020.01
Hotel Agent / Pier Agent
SMS International Shore Operations
2017.01 - 2018.01
Membership Community Coordinator
St. Paul’s Episcopal Church
2014.01 - 2016.01
Exhibit Guide
The Phoenix Zoo
2008.01 - 2010.01
Information Specialist at American History Museum and American Indian Museum
Smithsonian Institution, Visitor Information and Associates’ Reception Center
1999.01 - 2007.01
Director of Communications
NRI Staffing Resources
1998.01 - 2001.01
Assistant to Executive Vice President
NRI Staffing Resources
1993.01 - 1998.01
BA - International Relations
Rollins College
Associate of Arts - Advanced Culinary And Dietary Manager
Culinary Institute of Charleston
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