Deja Gilyard
Columbia
Summary
Dynamic customer service professional with extensive experience at Sc Thrive, excelling in relationship management and crisis resolution. Proven ability to enhance customer satisfaction through clear communication and active listening. Skilled in payment processing and adept at navigating complex inquiries, consistently delivering timely solutions and fostering positive client interactions. Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Sc Thrive
Columbia
04.2024 - 06.2025
- Answered customer inquiries over the phone and via email.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Delivered customer support to high call load each shift.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Client Support Specialist
Life Line Screening
Remote
01.2021 - 10.2022
- Performed data entry tasks for client records management.
- Leverage telephones to interact with customers and authenticate account information.
- Engage customers pleasantly and determine problem or reason for inquiry.
- Support processing of orders, refunds, or exchanges.
- Managed client records ensuring accuracy and confidentiality of information.
Professional Customer Services Representative
AdaptHealth
West Columbia
12.2016 - 10.2020
- Assisting potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
Retail Sales Associate
Belk
Columbia
04.2013 - 11.2016
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Offered suggestions for additional items that may be of interest to customers.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Warehouse Associate
United Parcel Service
Columbia
07.2011 - 01.2013
- Delivered packages promptly and safely to various locations across the region.
- Adhered to traffic laws and company policies during all delivery operations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Checked tires for proper inflation before leaving on each route.
Education
Associate of Arts -
Aiken Tech
Aiken, SC04-2016
High School Diploma -
Aiken High
Aiken, SC06.2013
Skills
- Customer service and support
- Active listening
- Relationship management
- Reception and front desk
- Warehouse operations
- Medicare knowledge
- Document review
- Clear communication
- Payment processing
- Attentiveness
- Crisis management
Languages
English, Advanced
Willing To Relocate
- Columbia, SC
- Aiken, SC
Personal Information
Authorized To Work: US
Affiliations
- Cosmetics, typing, an other thrilled actives
Languages
English
Professional
References
References available upon request.
Timeline
Customer Care Representative
Sc Thrive
04.2024 - 06.2025
Client Support Specialist
Life Line Screening
01.2021 - 10.2022
Professional Customer Services Representative
AdaptHealth
12.2016 - 10.2020
Retail Sales Associate
Belk
04.2013 - 11.2016
Warehouse Associate
United Parcel Service
07.2011 - 01.2013
Associate of Arts -
Aiken Tech
High School Diploma -
Aiken High
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