Deja Turner
Darlington,SC
Summary
Results-driven Customer Service Representative with 6 years of experience in fast-paced call centers. Specializes in deescalating and resolving customer concerns effectively. Demonstrates reliability and efficiency while collaborating with teams or working independently.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
ResultsCX
Work From Home
12.2022 - 05.2026
- Handled inbound calls for medicare members, assisting with OTC, healthy foods, and utility benefits. Making Utility payments, ordering OTC and healthy food products for members. Provided daily support to United Health Care members, addressing medicare benefit inquiries. Achieved a 95% QA average monthly. Resolved emails related to mobile app issues and benefit inquiries.
- Executed tasks remotely to support team objectives.
- Resolved customer inquiries via phone and chat, ensuring high satisfaction levels.
- Assisted team in identifying process inefficiencies, recommending improvements for service delivery.
- Trained new representatives on company policies and effective customer interaction techniques.
Customer Service Associate
Concentrix
Seattle, WA
10.2021 - 11.2022
- Provided assistance to members with Medicare benefits working under Solutran. Facilitated phone orders for members' OTC and food products, ensuring timely delivery.
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Trained new associates on processes and systems, improving team efficiency and service quality.
- Developed and implemented strategies to streamline complaint resolution, reducing response time significantly.
Customer Service Representative
Blue Cross Blue Shield
Florence, SC
09.2020 - 05.2021
- Assisted doctors nationwide with veteran medicaid and doctor expenses as a customer service agent in VACCN department.
- Resolved customer inquiries through multiple channels, ensuring high satisfaction rates.
- Collaborated with team members to streamline processes, enhancing service delivery efficiency.
- Provided product knowledge and support to customers, fostering trust and loyalty.
CNA - Certified Nursing Assistant
Honorage Nursing Center
Florence, SC
07.2019 - 09.2020
- Provided daily care for 9 elderly and disabled patients in a residential facility
Certified Nursing Assistant
WILSON SENIOR CARE
Darlington, SC
08.2018 - 05.2019
- Guided senior citizens with everyday needs. Assisted seniors with personal hygiene, dressing, and meal preparation in a compassionate environment.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Administered medications under supervision, maintaining accurate records of dosages.
Education
High School Diploma -
Darlington High School
Darlington, SC05-2017
Skills
- Customer Service
- Client Management
- Product Knowledge
- Healthcare Support
- Medical Office Experience
- Medical Terminology
- Insurance Verification
- Medical Billing
- Document management
- Documentation review
- Attention to detail
- Patient Care
- Certified Nursing Assistant
- Senior Care
- Data entry
- Typing
- Computer operation
- Microsoft Office
- Google Docs
- Windows
- Live chat
- Phone etiquette
- Customer Support
- Analytical skills
- CRM
- Medical Records
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
Certification
- CRNA
- Expires: December 2020
- State: SC
- Certified Nursing Assistant (CNA)
Additional Information
Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
ResultsCX
12.2022 - 05.2026
Customer Service Associate
Concentrix
10.2021 - 11.2022
Customer Service Representative
Blue Cross Blue Shield
09.2020 - 05.2021
CNA - Certified Nursing Assistant
Honorage Nursing Center
07.2019 - 09.2020
Certified Nursing Assistant
WILSON SENIOR CARE
08.2018 - 05.2019
High School Diploma -
Darlington High School