Dejanira Packard
Columbia
Summary
Customer-focused professional known for providing a quality work environment through effective issue resolution and staff training. Strong communication and operational skills drive continuous improvement in service quality and team efficiency. Currently open to new opportunities after prioritizing family commitments.
Overview
9
9
years of professional experience
Work History
Associate Manager
Newks Eatery Cafe
Summerville
02.2024 - 07.2024
- Prioritized and delegated tasks to improve team workflow and meet operational goals.
- Provided training, coaching, and feedback to facilitate staff development.
- Monitored customer complaints and implemented solutions to resolve issues and enhance customer satisfaction.
- Managed inventory levels and ensured proper stock rotation to maintain optimal kitchen operations.
Assistant General Manager
Chicken Salad Chick
Summerville
10.2022 - 02.2024
- Managed daily operations and staff scheduling at Chicken Salad Chick, optimizing workflow and resource allocation.
- Coordinated monthly budgets, managing profit and loss to consistently achieve margin targets.
- Supported inventory management by tracking stock levels and placing timely orders, ensuring product availability.
- Trained new employees on company policies and operational procedures, facilitating compliance and smooth onboarding.
- Collaborated with team members to uphold high food preparation quality standards.
Assistant General Manager
Tropical Smoothie
North Charleston
11.2021 - 10.2022
- Managed daily store operations, overseeing staff scheduling and ensuring high service standards.
- Implemented marketing initiatives that increased customer engagement with new menu items.
- Ensured high-quality food preparation standards through effective team collaboration.
- Handled store cash intake and prepared daily bank deposits with accuracy, maintaining financial integrity.
Regulatory Compliance Coordinator
Charleston County School District
Charleston
08.2020 - 12.2021
- Conducted audits to identify and address non-compliance areas within district.
- Tracked and ensured timely completion of corrective action plans for identified non-compliances.
- Maintained detailed records of compliance activities to facilitate reporting and review.
- Developed communication materials to update staff on compliance matters.
BDC Service Representative
Hendrick Toyota
North Charleston
02.2017 - 10.2019
- Facilitated customer service inquiries and appointment scheduling efficiently.
- Educated customers on vehicle maintenance options and recommended tailored plans.
- Provided comprehensive information regarding repair services to enhance understanding.
- Conducted follow-ups with customers post-service to ensure satisfaction.
- Performed accurate data entry of customer information into computer systems.
Veterinary Assistant/ Veterinary Technician
Santee Animal Hospital
Santee
06.2016 - 02.2017
- Assisted veterinarians with examinations and treatments of animals.
- Administered vaccinations, medications, and treatments prescribed by the veterinarian.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Handled patient intake, including obtaining medical histories from pet owners.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
Kennel Technician
Charleston Animal Society
North Charleston
06.2015 - 06.2016
- Delivered daily care and monitoring of animals through feeding, watering, cleaning cages, and administering medications to ensure optimal health.
- Monitored animal health by observing behaviors and reporting concerns to veterinary staff.
- Assessed behaviors of new arrivals to establish suitable housing arrangements.
- Coordinated with team members to create and execute enrichment activities for resident animals, enhancing their well-being.
- Responded to emergency situations in a timely manner while following safety protocols.
Education
GED -
Adult Education
Walterboro, SC12-2013
Skills
- Employee training
- Task oversight
- Scheduling management
- Inventory monitoring
- Profit and loss analysis
- Budget control
- Regulatory compliance
- Customer relationship management
- Promotional campaigns
Timeline
Associate Manager
Newks Eatery Cafe
02.2024 - 07.2024
Assistant General Manager
Chicken Salad Chick
10.2022 - 02.2024
Assistant General Manager
Tropical Smoothie
11.2021 - 10.2022
Regulatory Compliance Coordinator
Charleston County School District
08.2020 - 12.2021
BDC Service Representative
Hendrick Toyota
02.2017 - 10.2019
Veterinary Assistant/ Veterinary Technician
Santee Animal Hospital
06.2016 - 02.2017
Kennel Technician
Charleston Animal Society
06.2015 - 06.2016
GED -
Adult Education