DELANEY MOLLOY
Hollywood
Summary
Multidisciplinary professional with expertise in technical design, operations management, and high-volume sales. Demonstrated leadership as Team Leader at Trader Joe’s and founding Lead Bartender, excelling in system development, staff training, and operational efficiency. Proven ability to manage digital projects and enhance client relationships, driving revenue growth and client satisfaction. Strong background in hospitality, including launching a new restaurant concept, showcasing adaptability and a results-driven approach.
Overview
11
11
years of professional experience
Work History
Freelance Web Desinger
Self
Hollywood
03.2022 - Current
- Created responsive websites with HTML, CSS, and JavaScript for various clients.
- Managed complete web design lifecycle, including client assessments, wireframing, development, testing, and deployment.
- Developed and maintained website content to ensure accuracy and relevance.
- Implemented SEO best practices to improve website visibility on search engines.
- Assisted with content creation by copywriting and editing text.
- Created wireframes, user personas, user flows, and high-fidelity mockups.
- Conceptualized and implemented original design ideas to bring simplicity and user friendliness to existing websites.
Crew Member
Trader Joes
Charleston
07.2018 - Current
- Provided exceptional service while assisting customers with product selection.
- Collaborated with team members to effectively manage inventory levels.
- Participated in team meetings to discuss sales strategies and enhance service quality.
- Led store openings, overseeing team operations and inventory management across multiple sections.
Lead Bartender/ Founding Team Member
Saltwater Cowboys
Charleston
03.2018 - 01.2021
- Spearheaded the initial bar setup and operational launch of a new restaurant concept, including the design of bar layouts, station organization, and inventory storage systems.
- Standardized Opening/Closing SOPs (Standard Operating Procedures) for the bar team, ensuring consistent cleanliness, safety, and efficiency from day one.
- Mediated and resolved guest concerns in a high-pressure environment, utilizing de-escalation tactics to maintain a professional and welcoming atmosphere.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
Sales Representative
Iris Consulting Group
Charleston
09.2014 - 12.2016
- Delivered exceptional customer service, ensuring a positive and informative experience for all potential customers.
- Developed strong relationships with customers and potential leads, fostering trust and loyalty to the AT&T brand.
- Proactively contacted existing customers to promote new plans and upgrade opportunities.
- Drove sales, and consistently met sales goals. Successfully secured new clients through door-to-door sales efforts in a competitive market.
- Negotiated pricing contracts with customers to maximize profits.
- Created detailed reports on daily, weekly, and monthly sales activity.
Education
Associate of Arts - Graphic Design and Media Arts
Southern New Hampshire University
Hooksett, NH11-2025
UX/UI Specialization Certificate - User Experience Design
Career Foundry
Berlin, Germany12-2022
Associate of Science - Marketing Management
Trident Technical College
Charleston, South Carolina, SC06-2022
Skills
- Design and web development
- SEO and e-commerce optimization
- User experience and information architecture
- Client communication and customer service
- Interpersonal and soft skills
- Team collaboration and hospitality
- Empathy, client-focused approach
- Microsoft Office
- Adobe Suite
- Google Workspace apps
- Canva
- Critical thinking, analytical skills
- Organization
Timeline
Freelance Web Desinger
Self
03.2022 - Current
Crew Member
Trader Joes
07.2018 - Current
Lead Bartender/ Founding Team Member
Saltwater Cowboys
03.2018 - 01.2021
Sales Representative
Iris Consulting Group
09.2014 - 12.2016
Associate of Arts - Graphic Design and Media Arts
Southern New Hampshire University
UX/UI Specialization Certificate - User Experience Design
Career Foundry
Associate of Science - Marketing Management
Trident Technical College