Delarease Auld
Spartanburg
Summary
Diligent Property Manager with a proven track record in managing diverse property portfolios while prioritizing tenant satisfaction. Expertise in overseeing maintenance, leasing, and financial operations across multiple properties has enhanced operational efficiency and increased tenant retention. Strong conflict resolution and tenant relations skills contribute to a harmonious living environment, ensuring smooth property management processes. Committed to delivering exceptional service and fostering positive relationships within the community.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Manager
Asset Living
08.2022 - 09.2025
- Achieved occupancy rates of 95% or higher through effective property management strategies.
- Supervised three office and maintenance staff to enhance operational efficiency.
- Maintained delinquency rates at 5% or lower with proactive outreach and follow-up.
- Coordinated vendor work for repairs and apartment make-readies to ensure quality services.
- Filed evictions electronically and in court when necessary to manage tenant issues.
- Created financial and monthly variance reports for comprehensive management reviews.
- Inspected properties regularly to identify deficiencies and schedule timely repairs.
- Facilitated processing and verification of tenant paperwork to streamline leasing operations.
Property Manager In Charge
Wilhoit Management
07.2021 - 08.2022
- Managed two properties, ensuring occupancy rate maintained at 95% or higher.
- Oversaw applications, move-ins, and move-outs to streamline resident transitions.
- Filed evictions in court or electronically to manage tenant compliance.
- Achieved delinquency rate of 5% or less through effective rent collection strategies.
- Produced monthly variance reports and financial statements for management review.
- Executed marketing strategies for vacant apartments and organized resident events.
- Drafted and monitored budgets for overall maintenance and operations.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Built relationships with service vendors and submitted associated billing statements.
- Completed lease applications and verifications, notifying prospects of results.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Exercised direct supervision over property staff.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
Property Manager
Eskay Management
09.2019 - 06.2021
- Achieved occupancy rates exceeding 95% for multifamily property management.
- Oversaw applications and tenant transitions to streamline move-in and move-out processes.
- Solicited bids for repairs and renovations, ensuring cost-effective maintenance solutions.
- Inspected properties regularly to identify deficiencies and schedule timely repairs.
- Issued non-payment notices to delinquent tenants while adhering to regulations.
- Coordinated vendor activities for efficient repair work and apartment turnovers.
- Handled resident complaints and expedited resolution of maintenance requests.
Collection Representative
Apria Healthcare
10.2009 - 08.2019
- Exceeded monthly collection targets by implementing effective strategies and team mentoring.
- Supervised eight collections representatives, ensuring adherence to best practices and goals.
- Processed insurance payments and DME claims efficiently for patient accounts.
- Identified problematic collection accounts, reducing bad debt significantly.
- Coordinated activities to assess credit risks, enhancing collection efforts.
- Managed lead improvement projects to optimize collection processes.
- Trained new collection representatives on successful tactics to boost productivity.
- Conducted thorough research and due diligence to resolve outstanding issues.
Education
Associate of Science - Paralegal Studies
Bryant & Stratton College
NYSkills
- Team management
- Customer service
- Analytical and critical thinking
- Leadership
- Tenant relations
- Work order monitoring
- Leasing operations
- Lease renewals
- Exceptional oral and written communication skills
- Property management
- Fair housing compliance
- Real estate license
- Property tours and inspections
- Maintenance scheduling
- Property accountability
- Skilled multi-task
- Customer service-focused
- Preventive Maintenance
- Property marketing and promotion
- Occupancy management
- Tenant and eviction laws
- Database management
- Property management expertise
- Fair housing mandates
- Rent collection
- Multi-family property management
- Task prioritization
- Budget management
- Financial reporting
- Occupancy optimization
- Eviction procedures
Certification
- Property Manager in Charge
Timeline
Property Manager
Asset Living
08.2022 - 09.2025
Property Manager In Charge
Wilhoit Management
07.2021 - 08.2022
Property Manager
Eskay Management
09.2019 - 06.2021
Collection Representative
Apria Healthcare
10.2009 - 08.2019
Associate of Science - Paralegal Studies
Bryant & Stratton College
References
References available upon request.
Education and Training
other