DelRita Roberts
EASLEY
Summary
Experienced office assistant with a strong background in customer service, patient scheduling, data entry, and file organization. Known for accurate recordkeeping, professional communication, and supporting smooth daily operations in fast-paced settings.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Office Assistant
Anmed Pediatric Therapy
Anderson, SC
10.2023 - 09.2026
- Managed incoming calls, emails, and front-desk inquiries with professionalism and accuracy.
- Coordinated patient scheduling and appointment confirmations to support efficient pediatric therapy workflows.
- Maintained organized patient records, forms, and documentation for timely clinical access.
- Verified insurance information and updated demographic details during intake processing.
- Prepared therapy paperwork and packets to streamline daily administrative operations.
- Supported therapists with chart updates, scanning, and filing for accurate recordkeeping.
- Resolved scheduling conflicts and follow-up requests while preserving patient confidentiality.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Caregiver
Oasis Home Healthcare
Pickens, SC
05.2022 - 10.2022
- Provided personal care support, including bathing, grooming, dressing, and toileting assistance.
- Assisted mobility, transfers, and safe ambulation using proper lifting techniques.
- Administered medication reminders and reinforced prescribed care routines accurately.
- Monitored client conditions and reported changes to nurses or family members promptly.
- Maintained clean, safe living spaces through light housekeeping and sanitation tasks.
- Provided safe mobility support to help patients move around personal and public spaces.
Lead Teller
Wells Fargo
Pickens, SC
08.2002 - 04.2022
- Processed deposits, withdrawals, transfers, and payments with consistent accuracy.
- Led teller operations, ensuring accurate cash handling and balanced end-of-day drawers.
- Trained new associates on transaction procedures, service standards, and branch workflows.
- Monitored compliance with bank policies, security protocols, and regulatory requirements.
- Resolved customer issues, delivering prompt service for routine and complex transactions.
- Coordinated branch cash supply, vault activity, and drawer replenishment processes.
- Reviewed transaction discrepancies and corrected balancing issues to maintain accountability.
- Supported branch sales efforts by identifying customer needs and referring appropriate banking solutions.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Education
Medical Billing And Coding -
Tri County Technical College
Pendleton, SC04.2023
High School Diploma -
Smokey Mountain High School
Sylva, NC05.2000
Skills
- Patient scheduling
- Data entry
- Office administration
- File organization
- Organizing and categorizing
- Time management
- Verbal communication
- Customer service
- Positive attitude
Certification
2022-08 Medical Terminology
2023-06 CPC-A
Timeline
Office Assistant
Anmed Pediatric Therapy
10.2023 - 09.2026
Caregiver
Oasis Home Healthcare
05.2022 - 10.2022
Lead Teller
Wells Fargo
08.2002 - 04.2022
Medical Billing And Coding -
Tri County Technical College
High School Diploma -
Smokey Mountain High School