Demecia Kelly
Spartanburg
Summary
Detail-oriented and dependable professional with experience in remote customer service, healthcare administration, dental assisting, and production environments. Skilled in communication, scheduling, claims processing, patient support, and managing high-volume administrative tasks. Seeking a remote or flexible position with opportunities for stability, growth, and increased income.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
GreenBarr Ortho
04.2025 - Current
- Assisted in patient preparation and comfort during orthodontic procedures.
- Managed inventory of orthodontic supplies and equipment, ensuring availability for daily operations.
- Educated patients on oral hygiene practices to support treatment outcomes.
- Collaborated with orthodontists to develop personalized treatment plans for patients.
- Performed routine tasks including sterilization of instruments and maintenance of clinical environment.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Take x-rays, photographs, and impressions of patients' teeth and mouth.
- Provide exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Production Assembler
Proterra
Greer, SC
09.2024 - 04.2025
- Worked in a fast-paced production environment meeting daily goals and quality standards
- Followed safety protocols and maintained attention to detail
- Collaborated with team members to improve workflow efficiency
- Assembled components following precise specifications to ensure product quality and compliance.
- Operated hand tools and machinery safely to maintain efficient production flow.
- Maintained clean and organized workstation, adhering to safety protocols consistently.
Work From Home Agent
Sedgwick
Spartanburg, SC
02.2022 - 09.2024
- Served as primary point of contact for customers regarding insurance claims and inquiries
- Managed high-volume calls while maintaining professionalism and accuracy
- Educated customers on claim processes, documentation requirements, and timelines
- Entered and updated claim data into internal systems with accuracy
- Routed and escalated claims to appropriate departments when necessary
- Communicated across multiple channels including phone and written correspondence
Medical Front Office Receptionist
Elite Home Care LLC
Spartanburg, SC
07.2020 - 11.2022
- Answered inbound calls and directed them to appropriate staff or administrators
- Screened and scheduled interviews for candidates in the hiring process
- Managed caregiver scheduling and ensured proper shift coverage
- Tracked employee clock-ins and attendance to ensure shift compliance
- Scheduled client appointments and coordinated weekly care schedules
- Assisted with patient inquiries and provided administrative support
- Performed data entry, faxing, scanning, and document filing
- Assisted clients in-home and transported clients to appointments when needed
- Supported caregivers and clients with daily care needs when required
Education
Chairside Dental Assisting -
Capstone
Greenville, SC06.2025
Skills
- Chart updating
- Elastics placement
- Orthodontic archwire changes
- Orthodontic bonding
- Customer Service & Client Support
- Remote Communication (Phone, Email, Systems)
- Scheduling & Calendar Management
- Claims Processing & Documentation
- Medical Office Administration
- Data Entry & Record Keeping
- Multitasking & Time Management
- Problem-Solving & Conflict Resolution
Certification
Dental Assisting
Radiation health
Timeline
Orthodontic Assistant
GreenBarr Ortho
04.2025 - Current
Production Assembler
Proterra
09.2024 - 04.2025
Work From Home Agent
Sedgwick
02.2022 - 09.2024
Medical Front Office Receptionist
Elite Home Care LLC
07.2020 - 11.2022
Chairside Dental Assisting -
Capstone