DEMETRIA BROWN
BMH PALMETTO MEDICAL GROUP
ST HELENA ISLAND,SC
18
years of professional experience
Detail-oriented administrative professional with 15+ years of experience supporting patients and staff in fast-paced clinical settings. Strong in filing systems, typing accuracy, and time management, with a proven ability to manage calls, records, and scheduling while maintaining a positive demeanor and reliable customer service.
Work History
Clerical Specialist
18 Years- Coordinated patient scheduling, maintaining accurate appointment calendars and minimizing conflicts.
- Verified insurance eligibility and updated demographic records in electronic health systems.
- Processed referrals, authorizations, and supporting documents with strict attention to detail.
- Managed incoming calls, routing patient questions to appropriate clinical or administrative staff.
- Trained clerical staff on front-desk procedures, documentation standards, and workflow consistency.
- Reviewed charts and correspondence for completeness, correcting errors before patient processing.
- Improved office efficiency by streamlining filing, data entry, and records retrieval tasks.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Customer Service Representative
6 Months- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Documented customer interactions and maintained detailed case notes for follow-up.
- Maintained professionalism during high-volume periods while supporting consistent customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Graduate Certificate - COSTMETOLOGY
Skills
Schedule management
Document management
Data entry
Filing systems
Office administration
Time management
Prioritizing work
Typing accuracy
Customer service
Team collaboration
Verbal communication
Written communication
Problem solving
Positive demeanor
Scheduling
Schedule management
Timeline
Customer Service Representative
Southern Finance
01.2026 - 07.2026Read More
Clerical Specialist
BMH PALMETTO MEDICAL GROUP
10.2008 - CurrentRead More
TCL
Graduate Certificate from COSTMETOLOGY
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