Dena Kenny

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Managed and completed insurance verifications for multi different insurance companies and policies.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.

• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Scheduled and confirmed patient appointments.
• Staged tray for procedures by arranging dental instruments and equipment.
• Prepared patient X-rays and images for review by dentist.
• Monitored patient comfort and safety during dental procedures.
• Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
• Enhanced patient rapport by consistently delivering compassionate and professional care.
• Conducted inventory management to maintain essential supplies, avoiding procedural delays.
• Participated in community outreach programs, educating public on importance of dental health.

Worked as a Chairside Dental assistant in multiple offices starting in 1990.