Denesha Edwards
Spartanburg
Summary
Quality Control professional with years of experience in monitoring and inspecting production processes, materials, and products. Expertise in developing and implementing quality control plans and procedures, conducting root cause analysis, and providing training and guidance to personnel. I am an experienced, versatile, and results-oriented professional Quality Lead with proven expertise in calipers and micrometers. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture.
Overview
15
15
years of professional experience
1
1
Certification
Work History
OPA Operator
Michelin Tire
11.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Conducted comprehensive training for new operators, enhancing team skills and performance.
- Implemented new safety protocols, significantly reducing workplace accidents and promoting safer working environment.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Enhanced team morale and productivity by organizing regular team-building activities.
- Participated in quality assurance meetings, offering insights that led to improvements in product consistency.
- Made sure that products were produced on time and are of good quality.
Quality Lead
Dish Network
03.2022 - 11.2023
- Developed and implemented a process to identify and document quality control issues to ensure all products met company standards
- Established an efficient system to track and trace quality control issues
- Collaborated with management to develop and implement quality control procedures and standards
- Monitored quality control processes to ensure compliance with company policies and procedures
- Ensured that all products met customer requirements and applicable regulations
- Developed and maintained quality control documentation and records
- Developed and maintained tracking systems
- Documented non-conformances and maintained records of corrective actions
- Coordinated with internal and external stakeholders to ensure quality requirements are met
- Performed on-site inspections of suppliers to ensure quality standards are met
- Trained and supervised quality control personnel
- Evaluated process effectiveness and efficiency to identify opportunities for improvement
- Developed and maintained key performance indicators (KPIs) to measure and assess quality performance
- Responsible for performing all on-shift quality checks and audits, ensuring the entire team fully understood all quality standards expected to produce high-quality products for customers
- Assisted and coached other team members in executing warehouse and vendor ordering processes as orders were created, reviewed, and received, including accepting vendor deliveries
- Responsible for all production needs within a safe, productive teamwork environment
- Scheduled, trained, and performed troubleshooting and team-building activities for all employees
On The Job Trainer
Dish Network
01.2019 - 03.2022
- Skilled and knowledgeable at training different areas inside of Quality, Production, Returns and Warehouse.
- Micro managing the classroom while illustrating different steps for performing a specific job.
- Improving processes to make procedures transparent.
- Composing training material to guide trainers throughout a process.
- Developed and maintained training databases and tracking systems
- Created and distributed training materials such as handouts and manuals
- Collaborated with management to identify training objectives and goals
- Monitored and evaluated training effectiveness and provided feedback to management
- Conducted research to identify best practices and new training methods
- Developed and maintained effective relationships with all stakeholders
- Conducted regular training and development sessions to improve employee performance
- Provided training to new hires to ensure successful onboarding
- Organized and facilitated team meetings to discuss training objectives and goals
- Developed and implemented online training courses and presentations
- Provided guidance and support to employees on new and existing training initiatives
- Developed and maintained training records and performance reports
- Developed and implemented innovative training strategies to engage employees
- Assessed training needs and identified gaps in knowledge and skills
Customer Experience Part-Time Manager
Michaels Arts And Crafts
10.2019 - 02.2022
- Enhanced the company reputation by providing exceptional customer service at an individual level
- Collaborated with employees and owners to ensure the delivery of efficient, high-quality service
- Provided coaching, mentoring, and consultations to staff to enhance overall development
- Consistently received positive feedback from guests on performance reviews
- Reviewed daily staff scheduling based on business demands and labor requirements
- Supported the front desk staff with daily operations and guest relations
- Corresponded with guests to maintain high levels of satisfaction
- Motivated the team in a fun, fast-paced environment
- Successfully met monthly membership goals set by the corporate franchise
- Executed all daily opening and closing procedures
- Developed and implemented customer service policies and procedures to ensure compliance
- Established and maintained relationships with customers to ensure their satisfaction
- Developed and implemented a customer loyalty program that increased customer retention by 10%
Quality Inspector III
Dish Network
06.2016 - 01.2019
- Trained and mentored new quality inspectors on inspection techniques and product specifications
- Proficient in understanding and maintaining quality control, to produce excellent product to our customers.
- Utilized a variety of testing and measuring equipment to ensure product quality
- Knowledgeable at performing process audits and inspections.
- Ability to assist and direct the team.
- Developed and implemented quality control training programs
- Assisted in the development of product specifications and standards
- Performed detailed visual inspections and measurements on products
- Ensured that all products meet safety and regulatory requirements
- Provided feedback to production team on product quality
- Collected and analyzed data to identify potential quality defects
- Ensured compliance with ISO 9001 and other quality standards
- Documented and reported quality defects to management
- Developed and maintained quality control inspection processes and procedures
- Developed and maintained databases to track quality assurance activities
- Performed root cause analysis and corrective actions to address quality issues
- Collaborated with cross-functional teams to ensure product quality
Production Tester
Dish Network
04.2014 - 06.2016
- Inspect satellite receivers for defects and work to ensure that all receivers are in proper working condition.
- Ensure quality on the floor is completed following all safety guidelines.
- Conducted root cause analysis of production system failures and implemented corrective actions
- Monitored and maintained production systems to ensure stable and secure operations
- Performed root cause analysis to identify and resolve production defects
- Ensured compliance with company quality assurance standards and procedures
- Ensured production systems adhere to industry and organizational standards
- Developed automated testing tools to improve the accuracy of production testing
- Utilized problem-solving skills to identify and resolve production issues
- Reviewed and updated existing test cases to ensure accuracy of production systems
- Performed debugging of production systems to identify and resolve technical issues
- Coordinated with stakeholders to ensure production systems meet customer requirements
- Performed regular maintenance and calibration of test equipment and instruments
Caregiver
Public Partnership
01.2011 - 01.2013
- Provided care for a 13 year old girl with chromosome anomalies
- Transported the child to and from school and therapy
- Assisted the child with homework and other activities
- Provided meals and assisted with preparing for bed time
- Recognized and reported abnormalities or changes in the patient’s health status to the case manager
- Entertained, conversed, and read aloud to keep patients mentally alert
- Assisted with dressing guidance, grooming, meal preparation, medication reminders, and grocery shopping
- Transported individuals to events and activities, medical appointments, grocery stores, salons, and barbershops
- Established working relationships and provided physical and emotional to patients and their families
- Maintained clean personal areas and prepared healthy meals to support the client’s nutritional needs
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Administered prescribed medications, monitored vitals blood sugars, and conducted breathing treatments
- Built strong relationships with clients to deliver emotional support and companionship
- Provided safe mobility support to help patients move around personal and public spaces
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing
Education
High School Diploma -
Spartanburg High School
Spartanburg, SC08.2003
No Degree - Sociology
Saint Paul's College
Lawrenceville, VASkills
- Calipers
- Micrometers
- Quality Tools
- Spreadsheet
- Proficiency in MS Office
- Lean Manufacturing
- Risk Management
- Process Mapping
- Quality Standards
- Process Improvement
- Training Delivery
- Scheduling
- Team Support
- Quality Control
- Quality Auditing
- Time Management
- Agile
- Database Design
- Functional Specifications
- Cardiopulmonary resuscitation (CPR)
- Policies and Procedures
- MS PowerPoint
- Database Management
- Document Management
- Root Cause Analysis
- Customer Satisfaction
- Six Sigma
- Continuous Improvement
- Quality System
- Wire Soldering
- Leadership
- Quality Assurance
- Problem Solving
- Therapy
- Testing Enhancements
- Efficiency Improvement
- System Troubleshooting
- Process Identification
- Negotiation
- Cost Reduction
- Needs Identification
- Attention to detail
- Problem-solving
- Machine operation
- Equipment operation
- Efficient multitasking
- Effective communication
- Tool operation
- Hand and power tools
- Production work
- Hand-eye coordination
- Plant safety
- Customer service
- Continuous improvement
- Warehouse operations
- Work scheduling
- Staff management
- OSHA regulations adherence
- Quality control processing
- Strong work ethic
- Teamwork and communication
- Computer skills
- Production operations
Certification
- Emergency Response Team. (CPR and First Aid certified)
- Lean Green Belt
- LinkedIn Learning (Developing Your Emotional Intelligence, Time Management, Improving Your Listening Skills, Excel Essential Training, Interpersonal Communication, Six Sigma Foundations, The 10 Pillars of Customer Experience, Customer Service Leadership, and Improving your Leadership Communication)
- ISO 9001 certificate
Timeline
OPA Operator
Michelin Tire
11.2023 - Current
Quality Lead
Dish Network
03.2022 - 11.2023
Customer Experience Part-Time Manager
Michaels Arts And Crafts
10.2019 - 02.2022
On The Job Trainer
Dish Network
01.2019 - 03.2022
Quality Inspector III
Dish Network
06.2016 - 01.2019
Production Tester
Dish Network
04.2014 - 06.2016
Caregiver
Public Partnership
01.2011 - 01.2013
High School Diploma -
Spartanburg High School
No Degree - Sociology
Saint Paul's College
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