Deneshia Brown
Columbia
Summary
Skilled in delivering seamless remote customer support through clear communication, quick problem-solving, and efficient use of CRM tools. Focused on creating positive experiences and building strong client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Multi Product Agent
Progressive
04.2025 - Current
- Developed comprehensive insurance plans tailored to client needs and risk profiles.
- Educated clients on policy options, coverage limits, and claims processes.
- Assisted in resolving client inquiries and concerns to ensure satisfaction and retention.
- Collaborated with underwriters to assess risk factors and determine premium rates.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Client Service Specialist
Wells Fargo
Columbia, SC
12.2021 - 07.2024
- Provide exceptional customer support by resolving inquiries and issues through phone, email, and live chat, ensuring a high level of client satisfaction.
- Efficiently manage customer accounts by processing orders, updating account information, and tracking service requests, maintaining accurate records in the CRM system.
- Collaborate with cross-functional teams including sales, technical support, and billing to ensure seamless client experiences and timely issue resolution.
- Build and maintain strong client relationships by proactively addressing customer needs, offering solutions, and following up on feedback to enhance service quality.
- Analyze customer feedback to identify trends, suggesting improvements to products, services, and support processes to enhance overall client satisfaction.
- Remote
Customer Support Specialist
B.D.
07.2018 - 12.2021
- Monitor and prioritize customer requests to ensure timely resolution, balancing multiple cases and maintaining high service standards in a fast-paced environment.
- Educate customers on product features and services, helping them maximize their use of offerings while identifying opportunities for upselling.
- Maintain detailed and accurate records of customer interactions, transactions, and feedback in the CRM system to ensure seamless follow-up and support continuity.
- Provide technical and product support by troubleshooting problems, guiding customers through step-by-step solutions, and escalating complex cases when needed.
- Respond promptly to customer inquiries via phone, email, and chat, delivering accurate information and solutions to resolve issues effectively.
- Remote
Customer service Representative
Blue Cross Blue Shield via Kelly Services
11.2017 - 07.2018
- Collaborate with remote teams across different departments to address customer needs, share feedback, and improve service processes.
- Manage multiple customer accounts, updating information, processing orders, and tracking service requests using CRM tools to ensure data accuracy and efficiency.
- Educate customers on product features and services, providing detailed explanations and support to help customers navigate and maximize their experience.
- Resolve customer complaints by identifying problems, troubleshooting solutions, and guiding customers through corrective actions while maintaining a calm and empathetic demeanor.
- Handle customer inquiries and issues via phone, email, and chat, providing prompt and professional assistance to ensure customer satisfaction.
- Remote
Education
HS Diploma -
Kingstree Senior High School
05-2009
Skills
- Call Documentation
- Customer Service Skills
- Data Entry Software: [eg, Microsoft Excel, Google Sheets, QuickBooks]
- Database Management: [eg, SQL, CRM systems]
- Remote Work Collaboration Tools (Slack, Zoom, etc)
- Attention to Detail
- Time Management
- CRM
- Conflict resolution
- Order and Refund Processing
- Communication Skills
- Problem-Solving
- Insurance sales expertise
- Client account management
Certification
Personal Lines License
Timeline
Multi Product Agent
Progressive
04.2025 - Current
Client Service Specialist
Wells Fargo
12.2021 - 07.2024
Customer Support Specialist
B.D.
07.2018 - 12.2021
Customer service Representative
Blue Cross Blue Shield via Kelly Services
11.2017 - 07.2018
HS Diploma -
Kingstree Senior High School