Denetria Shaw
Loris
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Asst. Director
Morrison Healthcare Food Services
Loris
06.2018 - Current
- Proposed or approved modifications to project plans.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Assisted in the coordination of special events and corporate functions.
- Established budgets and tracked expenses to drive operational efficiency.
- Created training materials for new employees on company policies and procedures.
- Developed department performance goals and methods for achieving milestones.
- Implemented process improvements to increase efficiency and effectiveness.
- Recruited and trained new employees to meet job requirements.
- Generated billing reports to meet strict deadlines.
- Facilitated team meetings to discuss progress and address challenges.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Provided support in the recruitment and training of new staff members.
Line Cook Supervisor
McLeod Health Loris
Loris
04.2011 - 06.2018
- Managed inventory levels for perishable goods such as vegetables, fruits, dairy products, meats, and seafood.
- Developed menu item pricing based on cost of ingredients and labor costs associated with each dish.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Directed, supervised, and trained line cooks in preparation of dishes according to recipes and established standards.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Scheduled shifts for line cooks based on projected business volume and staffing needs.
- Cooked multiple orders simultaneously during busy periods.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Education
Associate of Arts - Culinary Arts
Horry-Georgetown Technical College
Conway, SC06-2004
Skills
- Project management
- Budget management
- Employee training
- Process improvement
- Team building
- Staff recruitment
- Inventory management
- Customer service
- Recruitment and hiring
- Multitasking capacity
- Schedule management
- Cross-functional team leadership
Certification
- Safe Serve
References
References available upon request.
Timeline
Asst. Director
Morrison Healthcare Food Services
06.2018 - Current
Line Cook Supervisor
McLeod Health Loris
04.2011 - 06.2018
Associate of Arts - Culinary Arts
Horry-Georgetown Technical College