Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deniesha Deloach

Columbia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Technical Support Advisor

Kelly Connect
08.2023 - Current
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Enhanced customer satisfaction by providing timely and accurate troubleshooting for Apple products.
  • Utilized Type diagnostic tools to identify and solve variety of technical issues.
  • Multi-tasked Type systems while providing service and resolving customer issues, questions, comments or concerns.
  • Maintained a deep understanding of Apple products and services, promoting informed recommendations to clients.
  • Managed call flow to respond to technical support needs of customers.
  • Effectively communicated complex technical information to clients with varying levels of expertise, promoting clarity and understanding.
  • Conducted thorough diagnostics for hardware or software issues, ensuring accurate solutions were provided to customers.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.

TECHNICAL SUPPORT REPRESENTATIVE

Conduent
07.2022 - 04.2023
  • Configured and tested new software and hardware.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Documented support interactions for future reference.
  • Researched and identified solutions to technical problems.
  • Researched product and issue resolution tactics to address customer concerns.
  • Diagnosed and troubleshot hardware, software and network issues.

TECHNICAL SUPPORT REPRESENTATIVE

Teleperformance USA
09.2021 - 07.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Maintained energy and enthusiasm in fast-paced call center
  • Troubleshoot on iOS devices
  • Troubleshoot wifi, email issues
  • Locate apps, subscriptions.

ADMINISTRATIVE SPECIALIST

Of Mental Health And Substance Abuse
03.2020 - 10.2020
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Handled incoming and outgoing mail
  • Scheduled meetings booked meeting rooms and prepared meeting agendas
  • Resolved customer concerns efficiently to promote satisfaction and loyalty
  • Greet and assist visitors in the front office

CUSTOMER SERVICE REPRESENTATIVE

City Of Columbus, Division Of Water
11.2019 - 02.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Assisted customers with setting appointments, special order requests
  • Set up and stop service.

Education

High School Diploma - General Studies

St Pauls High School
Saint Pauls, NC
06.2012

Skills

  • Microsoft Certification Customer Service Support
  • Data Connectivity Issue and Resolution Tracking
  • Organizational Skills Knowledge Base
  • Troubleshooting Network Issues IOS
  • Technical Troubleshooting Remote Technical Support
  • Software Diagnosis Client Rapport-Building
  • Troubleshooting Technical Issues

Timeline

Technical Support Advisor

Kelly Connect
08.2023 - Current

TECHNICAL SUPPORT REPRESENTATIVE

Conduent
07.2022 - 04.2023

TECHNICAL SUPPORT REPRESENTATIVE

Teleperformance USA
09.2021 - 07.2022

ADMINISTRATIVE SPECIALIST

Of Mental Health And Substance Abuse
03.2020 - 10.2020

CUSTOMER SERVICE REPRESENTATIVE

City Of Columbus, Division Of Water
11.2019 - 02.2020

High School Diploma - General Studies

St Pauls High School

Similar Profiles

CREATE PROFILE
Deniesha Deloach