Summary
Overview
Work History
Education
Skills
MARKETING EXCELENCE LINKAGE AWARD 2022,23,24
Timeline
Generic

DENNIS MCiNTOSH

Myrtle Beach

Summary

Dynamic marketing and quality assurance professional with a proven track record at Sheraton Hotel & Resorts. Expert in strategic marketing and customer service, consistently exceeding sales goals and enhancing compliance. Adept at mentoring teams and implementing effective sales strategies, driving revenue growth while fostering strong client relationships.

Overview

16
16
years of professional experience

Work History

Marketing Executive

Sheraton Hotel & Resorts
11.2021 - Current
  • Maximized revenue potential by identifying upsell opportunities within existing client base.
  • Set and achieved company defined sales goals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Achieved or exceeded company-defined sales quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Quality Assurance Specialist

Capital Vacations
02.2020 - 10.2021
  • Enhanced overall document control and compliance with regulatory requirements through meticulous organization and maintenance of records.
  • Collaborated with department leaders to develop strategic plans for achieving quality assurance goals, aligning resources and priorities accordingly.
  • Improved documentation accuracy by conducting thorough quality reviews and implementing necessary revisions.
  • Contributed to successful audits by meticulously preparing all required documents and responding promptly to information requests from auditors.

Senior Quality Assurance Executive

HOLIDAY INN RESORT
02.2017 - 02.2020
  • Ensured compliance with industry standards and regulations, mitigating risk and maintaining a strong reputation for quality products.
  • Mentored junior team members to support their professional growth and development within the Quality Assurance field.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Created and maintained quality management systems to align with industry standards.

Sales Executive

BLUE GREEN
01.2009 - 02.2017
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Education

Appalachian State University
Boone, NC
05-1986

Skills

  • Branding
  • Sales promotions
  • Presentations
  • Strong time management
  • Customer Service-oriented
  • Sales strategies
  • Sales support
  • Strategic marketing
  • Sales training
  • Training and mentoring
  • Quality leadership

MARKETING EXCELENCE LINKAGE AWARD 2022,23,24

I WON THE  MARKETING EXCELLENCE AWARD FOR THREE YEARS IN A ROW FOR TOP UNIT PRODUCE FOR lINKAGE DEPARTMENT.

Timeline

Marketing Executive

Sheraton Hotel & Resorts
11.2021 - Current

Quality Assurance Specialist

Capital Vacations
02.2020 - 10.2021

Senior Quality Assurance Executive

HOLIDAY INN RESORT
02.2017 - 02.2020

Sales Executive

BLUE GREEN
01.2009 - 02.2017

Appalachian State University

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DENNIS MCiNTOSH