Dequarius Leverette Thomas
Greenville
Summary
Dynamic Student Life Coordinator at Greenville Technical College with expertise in event planning and customer relations. Proven ability to enhance student engagement through innovative programming and effective communication. Skilled in data analytics and adept at managing diverse teams, driving successful outcomes in student success initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Student Life Coordinator
Greenville Technical College
Greenville
09.2025 - Current
- Helps plan and organize student activities, clubs and events to enhance student engagement and campus culture.
- Collaborates with faculty and staff to develop and implement programs that support student success and retention.
- Manages student organizations and advises student leaders in their roles, responsibilities and activities.
- Coordinates orientation sessions, workshops and training sessions for new students and staff.
- Assists with crisis management and student conduct issues, including enforcing campus policies and laws.
- Develops marketing and communication strategies to promote student life activities and events.
Kick Back Host/ Bartender
Drury Inn & Suites
Greenville
08.2025 - Current
- Assisted with special events, providing support to event coordinators and guests.
- Worked with management to develop strategies for improving guest engagement.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Financial Aid Advisor
Greenville Technical College
Greenville
05.2024 - 09.2025
- Counsels and responds to student inquiries in person, via email correspondence, and by phone in accordance with the Financial Aid office’s determined timeframes.
- Reviews application to determine and counsel on required steps for admittance and/or registration, reviews FAFSA, analyzes financial situations and needs, determines appropriate packaging of aid, and courteously shares the information with the student.
- Provides guidance to students, staff, and public relating to the Financial Aid, application, and enrollment processes, availability of financial aid and the requirements associated with such in a friendly and caring manner.
- Take ownership of assigned program(s) within the Financial Aid Office with responsibilities including but not limited to: Assists with annual set up of the student information and verification related systems.
- Prepares for, Prepare and conduct presentations, workshops and outreach: Become familiar with various financial aid and academic programs and be able to present information about these programs to the public both on and off campus.
Financial Services Representative III
CPM Federal Credit Union
Greenville
04.2023 - 05.2024
- Performs teller functions as needed, actively cross-sells Credit Union products and services to members and assists in meeting their financial needs.
- Opens and closes accounts.
- Assumes responsibility for effectively and accurately receiving, reviewing, and processing loan applications.
- Coordinates and processes closings. Ensures that each loan is promptly and properly prepared, documented, processed, approved, and disbursed.
- Assists in servicing loans by processing such items as payoff, refinances, problem loan workout arrangements, address changes, payment extensions, collateral releases, and payment due date changes.
- Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant.
- Opens new membership accounts and closes accounts, opens certificates, and sub shares as needed.
Front Desk Agent/Night Auditor- Part Time
Courtyard by Marriott
Greenville
03.2022 - 05.2023
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner.
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management.
- Utilize proper procedures when handling guest PPI data.
- Resolves guest complaints in a professional and efficient manner.
- Always retrieve necessary identification documents and form of payment upon guest arrival.
- Audit, post and balance daily cashier's work for outlets.
- Ensure credit card system reconciles to daily transaction lists.
- Demonstrate a high level of customer service at all times.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Credit Underwriter
Heights Finance
Greenville
06.2022 - 04.2023
- Exhibit knowledge in the loan underwriting process including critical thinking for lending decisions.
- Assist the Manager in all aspects of processing and underwriting customer credit applications.
- Answer incoming phone calls in a timely manner and obtain appropriate information from branch team members.
- Process all customer applications while paying close attention to detail to ensure all information is completed correctly and deadlines are met.
- Make credit decisions within lending approval authority limits.
Client Services Specialist II (Remote-Contract)
Morgan Stanley
Alpharetta
08.2021 - 07.2022
- Assist in safeguarding client assets and serving as administrative and operational support to Financial Advisors.
- Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date.
- Onboard new client accounts, which includes the collection of required documentation and client information.
- Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance.
Technical Support Call Center-Supervisor
Alorica Contact Center- Samsung
Simpsonville
03.2019 - 08.2020
- Set goals for performance and deadlines in ways that complied with company's plans and vision.
- Organized workflow and ensured that employees understand their duties.
- Ensured agents understand and complied with all call center objectives, performance standards, and policies.
- Identified operational issues and suggested possible improvements.
- Monitored and evaluated agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Prepared reports and analyzed data to assist management as they determine call center goals.
- Document calls, provide order/repair status updates, and track device warranty with order numbers generated through SAP.
- Worked in a team-oriented environment with supervisors and management team members to support agents and maximize customer satisfaction.
- Maintained functional equipment operations by following established procedures and reported malfunctions.
- Trained and managed onboarding of new employees as well as new supervisors moving from previous agent roles.
- Responded and Resolved escalations calls from customers stemming from poor customer service or unresolved technical issues.
Loan Review Associate
World Finance Taxes and Loans
Greenville
08.2019 - 01.2020
- Provided excellent customer service by assisting customers via phone or front facing, with questions, concerns, and product availability.
- Prepared loan documents and managed the application process.
- Streamlined application process for specific departments within Virtual Branch.
- Piloted and oversaw projects started within the Virtual Branch Unit which included DOT 818 and W.A.L.T (Web App Live Transfer) Teams Primary POC for W.A.L.T Team and provided updated projections and advanced stats regarding team’s performance.
- Completed loan application process with customer and made final decisions on loan application approval/denials.
Customer Service Representative- Agent
Alorica Contact Center- Samsung
Simpsonville
03.2019 - 06.2019
- Troubleshooted, diagnosed, and resolved complex issues with internet mobility.
- Working knowledge of Mobile / Tablet Operating Systems for Android, Google Pixel, iOS, and Windows.
- Smart Technology Specialist (Troubleshoot devices- phones, tablets, cameras, smartwatches; Remote access devices for specialize expert support.
- Team Lead – On floor support for new agents training in department or cross training.
- Spoke with customers over phone, email, online chat or social media to resolve their questions or concerns.
- Responded to requests for assistance and/or possible processing of credit card authorizations.
Sales Associate
UPS Store# 5228 & 3770
Columbia
05.2016 - 01.2018
- Managed inventory of retail supplies, packing supplies, and paper.
- Proficient in Wide Format Printing- banners, canvas posters, etc.
- Knowledgeable in Ricoh printers.
- Processed and shipped domestic & international packages (UPS, USPS, DHL).
Education
Public Health (Bachelors) -
University of South Carolina
Columbia, SC12.2016
High School Diploma -
McCormick High School
McCormick, SC06-2012
Skills
- Document management systems
- Microsoft Office proficiency
- Data analytics and reporting
- Event planning and coordination
- Customer support and relations
- Sales and upselling strategies
- Budgeting and financial planning
- Culinary skills
- Mac OS expertise
- SharePoint management
Certification
•Serve Safe Food Handler Certification
Serve Safe Alcohol Certification
Serve Safe Alcohol Certification
Timeline
Student Life Coordinator
Greenville Technical College
09.2025 - Current
Kick Back Host/ Bartender
Drury Inn & Suites
08.2025 - Current
Financial Aid Advisor
Greenville Technical College
05.2024 - 09.2025
Financial Services Representative III
CPM Federal Credit Union
04.2023 - 05.2024
Credit Underwriter
Heights Finance
06.2022 - 04.2023
Front Desk Agent/Night Auditor- Part Time
Courtyard by Marriott
03.2022 - 05.2023
Client Services Specialist II (Remote-Contract)
Morgan Stanley
08.2021 - 07.2022
Loan Review Associate
World Finance Taxes and Loans
08.2019 - 01.2020
Technical Support Call Center-Supervisor
Alorica Contact Center- Samsung
03.2019 - 08.2020
Customer Service Representative- Agent
Alorica Contact Center- Samsung
03.2019 - 06.2019
Sales Associate
UPS Store# 5228 & 3770
05.2016 - 01.2018
Public Health (Bachelors) -
University of South Carolina
High School Diploma -
McCormick High School