Derek Pinkston
Mauldin
Summary
Results-driven Inside Sales Representative with a focus on customer satisfaction, order processing, and problem-solving. Proven ability to manage accounts effectively and resolve inquiries promptly.
Overview
20
20
years of professional experience
Work History
Inside Sales Representative
TD Synnex
Greenville
11.2018 - Current
- Managed customer accounts to ensure satisfaction and retention.
- Responded promptly to customer inquiries and resolved issues efficiently.
- Assisted in training new sales representatives on company products and services.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Contributed ideas for improving internal processes related to sales operations.
Order Entry Specialist
Comstor, A Westcon Group
Louisville
04.2018 - 11.2018
- Processed customer orders accurately using order management systems.
- Coordinated with sales teams to gather necessary order information.
- Verified inventory availability before confirming customer orders.
- Maintained organized records of customer interactions and orders.
- Assisted in training new team members on order entry procedures.
- Monitored order status and provided updates to customers promptly.
- Responded to customer inquiries regarding order status and shipment tracking details.
- Verified product availability, pricing, and shipping information prior to order entry.
- Assisted customers with changes or cancellations to existing orders when necessary.
- Attended training sessions related to company policy updates or new software applications.
- Performed data entry tasks accurately and efficiently utilizing computerized systems.
Military Police Officer
US Army
Joint Base Lewis-McCord
06.2010 - 03.2014
- Enforced security protocols to maintain safety at military installations.
- Conducted investigations into criminal activity and incidents on base.
- Patrolled assigned areas to deter crime and ensure order.
- Trained new personnel on regulations and emergency response procedures.
- Managed access control points to regulate entry and exit of personnel.
- Documented incidents and prepared reports for further action or review.
- Maintained weapons qualifications through regular firearms training exercises.
- Enforced military laws and regulations.
- Adhered to all state and federal laws while performing duties as a Military Police Officer.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Completed regular patrols of assigned areas within operations areas.
- Conducted random checks of personnel identification cards for security purposes.
Field Artillery Cannon Crewmember
US Army
Fort Riley North
09.2005 - 06.2010
- Operated artillery systems during training and combat missions.
- Conducted maintenance on artillery equipment and weapon systems.
- Collaborated with team members to execute firing orders efficiently.
- Trained junior crewmembers on equipment operation and safety protocols.
- Ensured compliance with safety regulations during all operations.
- Maintained records of all rounds fired from cannons.
- Assisted in setting up firing positions and camouflage techniques.
- Operated communications equipment to coordinate fire missions.
- Performed maintenance on weapons, vehicles, and other equipment related to the mission.
- Loaded, unloaded and prepared ammunition for firing.
- Participated in tactical maneuvers as part of a combat unit.
- Inspected weapons systems prior to live fire training exercises.
- Repaired damaged parts or sections of artillery pieces using hand tools.
- Provided instruction on the use of weapons systems to new personnel.
- Supervised loading procedures for ammunition onto vehicles for transport.
- Utilized night vision devices to locate targets in low-light conditions.
Education
High School Diploma -
Skyline High School
Longmont, CO05-2000
Skills
- Customer relationship management
- Order processing
- Product knowledge
- Problem solving
- Time management
- Conflict resolution
- Analytical thinking
- Account management
- Adaptability
- Customer service
- Organized and efficient
- Email and phone etiquette
- Data entry
Timeline
Inside Sales Representative
TD Synnex
11.2018 - Current
Order Entry Specialist
Comstor, A Westcon Group
04.2018 - 11.2018
Military Police Officer
US Army
06.2010 - 03.2014
Field Artillery Cannon Crewmember
US Army
09.2005 - 06.2010
High School Diploma -
Skyline High School