Derrell Reese
Fountain Inn
Summary
Dynamic and detail-oriented professional with experience at BMW Manufacturing, excelling in workplace cleanliness and heavy lifting. Proven ability to enhance productivity and resolve issues swiftly. Adept at maintaining organized environments while delivering exceptional support, ensuring client satisfaction and loyalty through effective communication and problem-solving skills.
Production professional with history of optimizing manufacturing workflows and ensuring quality control. Proven ability to adapt to changing production needs and collaborate effectively with team members. Recognized for problem-solving skills and dedication to meeting production deadlines.
Overview
13
13
years of professional experience
Work History
Production Worker
BMW Manufactuing
11.2017 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Direct Support Professional Caregiver
CHESCO Services
05.2014 - 08.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
Customer Service Representative
Verizon Wireless
04.2014 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Assistant
CHESCO Services
03.2012 - 04.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Bachelor of Science - Health Care Management
University of Phoenix
Tempe, AZ05-2022
Bachelor of Arts - Concentration in Information Technology
University of Phoenix
Tempe, AZ09-2014
Skills
- Workplace cleanliness
- Product packing
- Product packaging
- Heavy lifting
- Desktop and laptop installations
- Computer troubleshooting
- System upgrades
- Software installation
- Hardware installation
- Customer service
- Printers and peripherals installation
- Help desk experience
Timeline
Production Worker
BMW Manufactuing
11.2017 - Current
Direct Support Professional Caregiver
CHESCO Services
05.2014 - 08.2023
Customer Service Representative
Verizon Wireless
04.2014 - 11.2017
Medical Assistant
CHESCO Services
03.2012 - 04.2014
Bachelor of Science - Health Care Management
University of Phoenix
Bachelor of Arts - Concentration in Information Technology
University of Phoenix
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